Hamamat Alarape

Customer-focused Linguistics graduate with over two years of experience in customer service, front-desk operations, and client support across the hospitality and logistics sectors. Experienced in handling customer enquiries, resolving complaints, processing transactions, managing bookings and shipments, and maintaining accurate records. Strong verbal and written communication skills with a professional, courteous, and solution-oriented approach to customer interactions.

Proficient in Microsoft Office, Google Workspace, data entry, documentation, and digital communication.

Front Desk Officer / Customer Service - GIG Logistics - Ojodu Berger, Lagos

(2025 - 2026)

• Responded to customer enquiries through phone calls, emails, and messages in a professional and timely manner.
• Assisted customers with sending and receiving parcels and provided clear information about available services.
• Explained shipping rates, delivery timelines, and company procedures to customers.
• Registered shipments and accurately entered customer information into the company’s system.
• Tracked parcels and provided customers with timely shipment updates.
• Handled customer complaints and escalated complex issues to the appropriate team when necessary.
• Received payments and balanced cash and POS transactions when required.
• Worked closely with warehouse and dispatch teams to ensure parcels were processed correctly and efficiently.
• Maintained an organized and welcoming front-desk environment.
• Issued receipts and shipping labels while maintaining accurate transaction records.

Store Manager - Alarape Ayan Enterprises - Sabo, Oyo

(2024 - 2025)

• Maintained accurate records of stock inflow and outflow.
• Conducted regular inventory checks and reconciled discrepancies.
• Ensured proper storage, labelling, and organization of goods.
• Maintained a clean, safe, and well-organized store environment.
• Coordinated daily store activities and ensured smooth operations.

Customer Service Officer - Lamarida Hotel - Malete, Kwara State

(2023 - 2024)

• Welcomed guests and handled check-in and check-out procedures professionally.
• Answered phone calls and responded to customer enquiries.
• Managed room reservations, cancellations, and guest requests.
• Provided guests with information about hotel services and nearby attractions.
• Coordinated with housekeeping and maintenance teams to resolve guest needs promptly.
• Processed payments and issued receipts accurately.
• Maintained a friendly, courteous, and professional attitude when interacting with guests.

Bachelor of Arts (B.A.) - Linguistics - Kwara State University (2021 - 2024)