Okoronkwo

Customer-focused Travel and Reservations professional with 3 years of experience in flight ticketing, reservations and client service, supported by earlier experience in customer service and cashier operations. Proficient in Amadeus and Sabre GDS platforms, local bookings, customer enquiries, record keeping and Microsoft Office. Known for clear communication, attention to detail, calm handling of customer needs and effective teamwork.

Holds an HND in Food Science and Technology and a certificate in Travel Agency Management.

Ticketing & Reservations Agent - Walkthrough9ja

(2023 - 2026)

• Managed flight reservations and ticket bookings for clients, providing accurate and timely travel support.
• Used Amadeus and Sabre GDS platforms to search flight availability, create bookings and process reservations.
• Assisted clients with flight schedules, fares, travel options and booking requirements.
• Handled ticket changes, cancellations and other booking-related requests in line with applicable procedures.
• Responded professionally to customer enquiries and worked to resolve booking issues efficiently.
• Maintained accurate customer and reservation records and followed up on client requests.
• Built positive client relationships through clear communication, attention to detail and reliable service.

Cashier – Client: Eco Bank - Vic Lawrence & Associates Limited

(2021 - 2022)

• Handled customer-facing cashier responsibilities and related clerical duties.
• Maintained professional customer service while processing daily transactions and enquiries.
• Managed customer interactions calmly and efficiently, including challenging situations.
• Maintained accurate records and supported smooth day-to-day operations.
• Worked toward performance targets while maintaining service quality and professionalism.

Customer Service Officer - Joe Fashion Stores

(2018 - 2020)

• Provided customer assistance and handled enquiries to support customer satisfaction.
• Maintained customer and business records and performed routine clerical duties.
• Used effective questioning and communication to understand customer needs.
• Supported the resolution of customer concerns and maintained positive customer relationships.

HND - Food Science and Technology - Auchi Polytechnic, Auchi, Edo State (2019 - 2021)

ND - Food Science and Technology - Auchi Polytechnic, Auchi, Edo State (2016 - 2018)

West African Senior School Certificate Examination (WASSCE) - Julius Grace Shalom Secondary School, Ikorodu, Lagos State (2013)