Customer support specialist | Graphic Designer
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I’m a customer support specialist , A graphic designer, a content writer and a proofreader.
I'm a dedicated Customer Support Specialist with over 5 years of experience delivering fast, effective, and human-centered support across voice, email, and chat.
At Home of Comfort Cooperative, I improved customer satisfaction by 35%, resolved 95% of issues on first contact, and helped reduce complaints by 40% through clear communication and proactive support.
Previously, I supported over 200 users at Atlas International Ltd, maintaining a 98% SLA resolution rate while managing network issues, system performance, and cloud platforms like Office 365 and Google Workspace.
My journey began at ACOVID, where I reduced resolution times by 25%, processed thousands of orders, and built my foundation in customer care and technical support.
Skilled with Intercom, Slack, Hiver, and adaptable to fast-changing environments, I bring a problem-solving mindset and a passion for creating great customer experiences. I hold a B.Sc. in Biology and a B.Ed. from the University of Abuja.
I hold a Bachelor of Science in Biology (B.Sc.) and a Bachelor of Education (B.Ed.) from the University of Abuja, Nigeria, completed in 2023. My academic background has equipped me with strong analytical, research, and communication skills, which complement my technical and customer service expertise in professional environments.
