Muna Ekegbu

As a Customer Support Representative with four years of experience, I have developed strong communication and problem-solving skills to effectively assist customers in resolving their inquiries and issues. I am highly skilled in handling a variety of customer interactions, including phone calls, emails, live chats, and social media messages.

Throughout my career, I have demonstrated a commitment to providing excellent customer service and ensuring customer satisfaction. I am experienced in handling high-volume customer service environments and have a proven track record of meeting and exceeding customer service metrics.

In addition, I am proficient in utilizing various customer service tools and platforms such as Zendesk, Salesforce, and Freshdesk to manage customer inquiries and provide efficient and effective solutions. I am also experienced in collaborating with cross-functional teams to ensure a seamless customer experience.

Overall, I am a dedicated and reliable customer support representative with a strong work ethic, exceptional problem-solving skills, and a passion for delivering excellent customer service.

MAKA , Remote - Customer Support Specialist.

August 2022 - Present.

• Resolve customer issues in a timely and efficient manner, maintaining a high level of customer satisfaction.
• Identify and escalate priority issues to management, ensuring timely resolution.
• Collaborate with cross-functional teams to develop and implement new strategies and processes to improve the overall customer experience.
• Maintain accurate and detailed records of all customer interactions in the CRM system.
• Consistently meet or exceed established performance metrics, including response times and customer satisfaction scores.

PineTree Ltd, Port Harcourt - Customer Support Representative.

Respond to customer inquiries via email and phone regarding billing, product support, and technical difficulties.

• Issue tickets in Zendesk to ensure prompt resolution of customer issues.
• Retain important information regarding customers to ensure personalized and efficient service.
• Correspond with customers on billing issues, including processing refunds and chargebacks.
• Work with the team to identify and solve customer pain points.
• Maintain accurate records of customer interactions and suppor requests.

Landmark School Of Hospitality Management. 2015-2017. Diploma.