IT Manager at Multichoice Nigeria (2019-02 – Present)
Led enterprise IT operations and strategic initiatives across a multi-branch environment, driving innovation, service excellence, and cost efficiency.
- Delivered about ₦1 billion in annual cost savings by leading enterprise-wide migration from MPLS to SD-WAN/DIA, improving bandwidth efficiency by 75%.
- Led and managed a distributed IT workforce of 40+ professionals across 13 branches, supporting 1,500+ end users nationwide.
- Increased system uptime to 99.9%+ through proactive monitoring, incident management, and infrastructure resilience initiatives.
- Reduced incident resolution time by 35–50% by implementing ITIL-based service management processes and automation.
- Directed management of 30+ vendors and contracts, reducing operational spend by ~20% while improving SLA compliance.
- Successfully enabled 100% remote workforce during COVID-19, maintaining zero critical business disruption.
- Improved network performance and latency by 30–45% through infrastructure optimization and WAN transformation.
- Delivered multiple enterprise IT projects (valued at $500K+ combined) on time and within budget.
- Strengthened cybersecurity posture, reducing vulnerability exposure and improving endpoint security coverage to 95%+.
Infrastructure Engineer at Multichoice Nigeria (2013-11 – 2019-02)
Delivered core infrastructure design, deployment, and support across multiple locations.
- Designed and deployed enterprise WAN/LAN infrastructure across 13 branches, supporting rapid organizational expansion.
- Led rollout of infrastructure supporting 1,500+ users, ensuring scalability and high availability.
- Improved network uptime to 99.5%+ through system optimization and preventive maintenance.
- Reduced recurring network incidents by 30% through root cause analysis and proactive monitoring.
- Managed enterprise storage systems (NetApp), increasing data reliability and system performance.
- Delivered nationwide IT infrastructure rollout projects across 10+ cities, supporting business growth.
- Enhanced security posture by implementing firewalls, segmentation, and monitoring solutions.
- Improved service desk performance, reducing ticket backlog by 25%.
Support Engineer at Business Connexion (Outsourced to Cadbury Nigeria) (2013-06 – 2013-11)
- Supported IT operations for enterprise users, maintaining high service availability across business-critical systems
- Resolved 90%+ of user incidents within SLA timelines, ensuring minimal business disruption.
- Reduced downtime through rapid issue diagnosis and escalation management.
- Supported infrastructure environments including servers, networks, and storage systems.
Support Engineer at Iway Africa Nigeria Limited (Outsourced to Multichoice Nigeria) (2010-01 – 2013-06)
- Delivered regional IT support across multiple branches, supporting 300+ users and partners across Northern Nigeria.
- Managed LAN/WAN, firewalls, and wireless infrastructure, ensuring secure and reliable connectivity.
- Maintained Windows server environments, achieving 99%+ service availability.
- Improved ticket resolution time by 30% through structured support processes.
- Coordinated vendors to ensure SLA compliance and service delivery efficiency.
