Olaiya Adeola

Customer-focused service professional with over two years of experience resolving customer inquiries and transaction-related issues across phone, email, and in-person channels in fast-paced hospital and payment-handling environments. Skilled in troubleshooting service issues, logging and prioritising requests, escalating complex cases with complete and accurate information, and maintaining strong attention to detail under pressure. Comfortable learning new digital systems quickly, communicating professionally with customers, and working effectively as part of a team.

Lagos-based and available immediately.

Revenue Collector / Customer Service Officer - Ibadan Central Hospital - Ibadan, Nigeria

(2025-12 - 2026-05)

• Handled customer inquiries and transaction-related issues as first point of contact, resolving requests calmly, patiently, and efficiently.
• Troubleshot and resolved payment and account discrepancies, escalating complex cases promptly with complete and accurate information.
• Processed customer payments with 100% accuracy in daily cash and POS reconciliation, achieving zero discrepancies while protecting transaction data.
• Communicated billing and payment processes clearly to customers, reducing repeat inquiries and improving first-contact resolution.
• Logged and tracked customer requests through to resolution, maintaining accurate records and consistent, timely followup.

Revenue Collector Agent - University College Hospital (UCH) - Lagos, Nigeria

(2024-12 - 2025-12)

• Acted as primary point of contact for customer inquiries and payment-related requests, logging and tracking each case through to resolution.
• Maintained accurate customer and transaction records in compliance with confidentiality and audit standards.
• Coordinated with other departments to resolve service issues and provided real-time reporting to support operations.
• Delivered consistent, friendly, and professional service to a high volume of customers daily in a fast-paced environment.
• Identified recurring service issues and flagged them to supervisors, contributing to improved process efficiency.

Office Assistant - Adeoyo Hospital - Lagos, Nigeria

(2023-12 - 2024-11)

• Welcomed and attended to visitors and clients courteously and professionally, representing the organisation at every interaction.
• Answered, screened, and directed incoming calls, routing enquiries to the appropriate departments efficiently.
• Scheduled appointments and maintained up-to-date logs and filing systems, improving overall office efficiency.
• Managed multiple administrative tasks simultaneously while maintaining strong attention to detail and organisation.
• Supported team members and departments with responsive, dependable assistance, building effective working relationships.

B.Sc. - Anatomy - Osun State University (2019-01 - 2023-01)