Olasupo Olayemi

Hardworking, reliable, and customer-focused hospitality professional with 9 years of practical experience in hotel reception and guest services. Experienced in welcoming and assisting guests, managing front-desk operations, handling reservations, answering telephone enquiries, processing check-ins and check-outs, maintaining guest records, and responding professionally to customer needs. Strong communication, interpersonal, organisational, and problem-solving skills, with the ability to remain calm and professional in busy working environments.

Receptionist - Zenababs Half Moon Hotel and Resort - Ijebu Jesha Road, Ilesha, Osun State, Nigeria

(2023 - 2026)

• Welcomed guests and created a professional first impression of the hotel.
• Managed guest arrivals and departures, including check-in and check-out procedures.
• Assisted with room reservations, bookings, accommodation enquiries, and telephone calls.
• Maintained accurate guest information and front-desk records.
• Responded to guest requests and assisted in resolving complaints professionally.
• Communicated with housekeeping and other departments regarding guest requirements.
• Followed up on requests to ensure satisfactory service and maintained an organised reception area.
• Supported other front-office duties as required by management.

Receptionist - HI LITE Luxury Hotel - Coca-Cola Street, Ilesha, Osun State, Nigeria

(2017 - 2023)

• Received and welcomed hotel guests in a friendly and professional manner.
• Managed daily reception activities and assisted with smooth front-desk operations.
• Processed guest check-ins and check-outs and assisted with room reservations.
• Answered telephone calls and provided accurate information to guests.
• Maintained guest records and relevant reception documentation.
• Communicated guest requirements to appropriate hotel departments.
• Assisted with customer complaints and worked towards satisfactory solutions.
• Provided information about hotel services and facilities and supported general administrative duties.

National Examination Council (NECO) - Allah Nur Secondary School (2023)

West African Examinations Council (WAEC) - Ijebu Jesha High School (2013 - 2016)

Middle School Certificate Examination - African Church Grammar School (2010 - 2013)

First School Leaving Certificate - Community Nursery/Primary School (2002 - 2010)