Olutoye Kolade

Proactive, highly organized, and resourceful Executive Assistant with over 5 years of professional experience supporting CEOs, senior leadership, and cross-functional operations across technology, consulting, fintech, and agribusiness sectors. Expert in CEO office operations, executive calendar architecture, travel logistics, pre-meeting briefing materials, official correspondence, and strategic deliverable tracking. Demonstrates exceptional stakeholder liaison capabilities, process optimization rigor, and seamless cross-department alignment.

Exceptionally articulate, holding a B.A. in English & Literary Studies, with strong proficiency in Microsoft Office Suite, Google Workspace, and project management tools. Thrives independently in fast-paced environments while maintaining strict confidentiality and executive discretion.

Executive Assistant at Adela Technologies Nigeria Ltd (2025-02 – Present)

• Manage the CEO's calendar architecture, appointments, travel plans, itineraries, and official correspondence using Microsoft Office and Google Workspace, eliminating scheduling conflicts by 100%.
• Act as primary liaison between the CEO, department heads, external partners, and stakeholders, tracking key deliverables across 6+ team roles via Trello to ensure timely execution of strategic objectives.
• Draft, edit, and compile briefing materials, meeting notes, official reports, and strategic presentation decks ahead of leadership, strategy, and board meetings.
• Spearhead brand strategy, visual asset creation, and graphic design collateral for over a year, stepping in after the Brand Designer's resignation in 2025 while maintaining full Executive Assistant duties.
• Anticipate executive needs, solve operational bottlenecks independently, and manage payroll disbursements via GAPS and Zoho Books while maintaining 100% confidentiality.
• Key Achievements:
• Dual-Function Leadership (Brand Strategy & EA): Stepped in as acting Brand Strategist & Designer following the primary designer's exit in 2025; successfully produced company-wide visual assets, campaign collateral, and brand strategy for over 12 months.
• Operational Digitization: Spearheaded the transition from informal WhatsApp workflows to Trello for task management, centralizing project tracking and improving cross-departmental execution efficiency by 40%.
• Executive Priority Management: Monitored and maintained 20+ executive and operational priorities monthly, ensuring 100% follow-through on leadership decisions.
• Financial & Audit Integrity: Reconciled trial balances and compiled supporting audit schedules from scratch across 2 major financial audit cycles with zero reporting discrepancies.

Human Resources Administrative (Contract) at MTN (2026-10 – Present)

• Administer employee enquiries through Microsoft Outlook, verifying submitted information and routing requests to the appropriate departments and management teams.
• Coordinate new-staff account setup, company email creation, OIM platform access, and necessary follow-ups with responsible internal teams.
• Facilitate staff ID card processing by submitting approved forms, employee details, and photographs to the ID department, tracking outstanding requests.
• Manage the coordination of monthly staff airtime and data allocations, monitoring outstanding requests and facilitating timely communication with employees.
• Key Achievements:
• Employee Query Coordination: Seamlessly route and manage staff enquiries across internal departments, ensuring timely resolution of administrative and access requests.
• Staff Administration & Connectivity: Coordinate recurring monthly airtime and data allocation cycles for employees, maintaining consistent operational connectivity.

Customer Service Representative at Betterlending Company Ltd (2024-03 – 2025-02)

• Served as primary customer and stakeholder contact across digital channels, maintaining excellent written correspondence, relationship management, and conflict resolution.
• Audited customer documentation, identity credentials, and sensitive account records in compliance with strict verification and risk protocols.
• Investigated financial escalations and account payment discrepancies, maintaining detailed interaction logs within internal CRM software (Zoho Desk).
• Coordinated customer follow-ups and outstanding documentation requests to keep application processing moving within expected SLA timelines.
• Key Achievements:
• High-Volume Communication: Resolved 2,500+ customer enquiries over a 2-month period while maintaining a 98% resolution accuracy rate.
• Verification Efficiency: Streamlined loan identity verification workflows, reducing average document audit turnaround time by 15%.

Executive Assistant at Merchok Agrotrade Ltd (2020-07 – 2024-03)

• Directed daily onsite office administration, workplace operations, vendor coordination, and staff support fully onsite in Ogun.
• Managed vendor communications, invoices, petty cash receipts, procurement logs, and physical inventory records to maintain administrative order.
• Supported executive leadership with appointment scheduling, meeting coordination, supplier follow-ups, and daily administrative requirements.
• Facilitated walk-in inquiries and general office correspondence, ensuring administrative requests were processed promptly and accurately.
• Key Achievements:
• Administrative Records Overhaul: Restructured physical filing and administrative tracking systems, improving document retrieval speed for management by 25%.
• Procurement & Cash Reconciliation: Maintained 100% accuracy across monthly petty cash reconciliations and office supply procurement logs with zero audit discrepancies.

Bachelor of Arts (Honours) in English & Literary Studies – Ekiti State University (2022)

National Youth Service Corps (NYSC) (2023)

Senior School Certificate Examination (WAEC) – Federal Government College, Ikole Ekiti (2010)