Omolola Oluyimide

An excellent communicator and dedicated administrative officer with a strong desire to exceed customer expectations and provide exceptional administrative support. An enthusiastic professional with aptitude for building positive relationships. Throughout my career, I have developed a reputation for being a problem solver and effective communicator and administrator, with a keen eye for detail.

I am eager to utilize my skills to gain further experience while enhancing the company's productivity and reputation.

Customer service representative at Fafkay Integrated Services (2024-11 – Present)

Fafkay Travels and Tour is a reputable immigration and travel consultancy offering expert advisory services on global migration and visa processes. The firm provides comprehensive support for Skilled and Business Migration, Study Abroad programs, and Tourist/Visit Visas across Canada, Australia, and several European countries.

• Greeted and attended to clients politely and professionally
• Assisted clients with visa and travel inquiries
• Processed migration and study applications
• Maintained accurate client records
• Ensured compliance with visa requirements
• Promoted company travel services
• Resolved client issues promptly and professionally
• Supported consultants with daily operations
• Booked flights and accommodation preparation for clients
• Delivered excellent customer satisfaction
• Increased client satisfaction by providing timely and accurate visa processing support
• Contributed to revenue growth by successfully cross-selling travel and migration services to clients
• Maintained zero documentation errors by ensuring proper compliance with visa requirements
• Built strong client relationships that resulted in repeat business and referrals

Customer Service Officer/Relationship officer at Advans La Fayette Micro Finance Bank (2023-08 – 2024-09)

Advans La Fayette is a leading international microfinance bank holding a national license from the Central Bank of Nigeria. The bank provides personal microfinance solutions, loans to micro, small, and medium enterprises, affordable financial services, and digital microfinance banking across Nigeria.

• Loan processing
• Customer service care
• First point of contact for walk-in customers
• Answering phone calls and responding to customer email
• Provided adequate information to customers about loan products
• Evaluated customers' creditworthiness
• Advised borrowers on the best financial options
• Interviewed applicants to determine financial eligibility and feasibility
• Determined applicable ratios and metrics and followed up on loan repayment
• Delivered excellent customer service with enthusiasm, accuracy, and efficiency
• Built and maintained strong client relationships
• Ensured clients' financial needs were met
• Managed a 65% loan portfolio
• Met assigned targets
• Handled customer complaints efficiently

Customer Service Representative at DreamWorks Integrated System (2022-05 – 2023-04)

DreamWorks Integrated Systems is an information, communication, and technology company that sells tech gadgets, mobile phones, accessories, portable power solutions, and computing products.

• Customer retention strategies
• Customer experience and satisfaction
• Recording and responding to customer complaints
• Developing strategies to retain customers
• Communicating with customers to increase loyalty and retain business
• Providing quick advisory solutions to problems
• Exceeded targets (calling 35 customers per day instead of 25)
• Served as a point of sales by cross-selling company products

B.Sc in Sociology – Federal University of Oye Ekiti, Ekiti State (2021)