Omosehin Paul
IT Service Management Professional
Talent
LagosMember since July 10, 2026
ScrumKT IT Problem AnalysisMajor Incidents and Problem ManagementContinuous Service ImprovementService management
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ScrumKT IT Problem AnalysisMajor Incidents and Problem ManagementContinuous Service ImprovementService management
About
Results-driven IT Service Management Professional with 4+ years of experience in delivering high-quality IT services, driving continuous service improvement, and ensuring exceptional customer satisfaction. Proven expertise in ITIL, Agile, and Scrum frameworks, with a strong passion for innovative technology adoption and exceptional customer experiences.
Experience
Coordinator, Major Incidents, and Problem Management - MTN
(2022-01)
- Coordinated and drove major incidents to resolution
- Managed Service desk
- Service Performance Management and Reporting
- Continuous Service Improvement
- Supported everything related to Office 365 suite for enterprise users
- Functioned as advanced technical contact, delivering advanced technical troubleshooting and problem-solutions for corporate customers
- Managed problems and provided workarounds
- Conducted root cause analysis and implemented permanent fixes
End User Support - MTN Nigeria
(2021-01 - 2022-12)
- Provided internal staff with Laptop support
- Attended and resolved users' incidents on system
- Resolved various system application incidents
- Installed software and applications for users
- Troubleshot Outlook, Teams, and network issues
Customers Satisfaction Officer - SHOPTOPUP
(2017-01 - 2020-12)
- On-boarded customers to the company's online shopping app
- Gathered feedback from customers
- Facilitated customers' issues on the App to the backend support
- Educated customers on using the online shopping app
Education
B. Tech - Microbiology - Federal University of Technology, Akure
Skills
IT Service Management Professional
