Onyeka Tombia

Tombia Onyeka Favour Eloho is a versatile and dedicated operations and administrative professional with a strong background in health, safety & environment (HSE), executive support, and customer experience management. With years of hands-on experience across diverse industries, she has built a reputation for driving efficiency, maintaining workplace compliance, and fostering collaborative environments. Tombia excels at supporting leadership teams, managing cross-functional tasks, and ensuring smooth day-to-day operations.

She brings a calm, people-centered approach to her work—always aiming to add structure, clarity, and service excellence wherever she contributes.

Administrative Manager / P.A. To The MD at Global Torrents (2022-02 – 2023-01)

• Oversaw administrative functions, office supplies, facilities, and equipment.
• Coordinated meetings, events, travel, and departmental collaboration.
• Drafted correspondence, presentations, and reports.
• Maintained confidential documents and executive calendars.
• Supervised and evaluated administrative staff

HSE Officer at Raymonds Construction (2020-05 – 2021-11)

• Trained workforce in HSE protocols.
• Promoted safety policies and incident prevention.
• Maintained compliance reports and PPE enforcement.
• Assisted in emergency responses and updated certifications

Administrative Manager / P.A. To The MD at Bussbar Engineering Ltd. (2018-03 – 2020-02)

• Planned administrative procedures, recruited and trained staff.
• Oversaw schedules, budgets, compliance, and company communications

Customer Experience Trainer & Insights Manager at Konga Online Shopping Ltd. (2017-09 – 2017-11)

• Led customer experience initiatives and improvement programs.
• Worked with teams to identify and execute customer-focused changes

Customer Experience Trainer at Konga Online Shopping Ltd. (2016-01 – 2017-08)

• Conducted training on customer service, personal development, software, and quality.
• Evaluated trainee progress and delivered workshops across Nigeria

Dispute Resolution Specialist at Konga Online Shopping Ltd. (2015-04 – 2016-01)

• Mediated disputes between buyers and third-party sellers.
• Handled escalations, documented communications, and ensured resolution follow-through

Back Office Team Lead at Konga Online Shopping Ltd. (2014-10 – 2015-04)

• Managed support team and resolved customer complaints.
• Provided high-quality service via phone, email, and face-to-face interactions

Call Centre Representative at Konga Online Shopping Ltd. (2013-06 – 2014-10)

• Handled customer calls and emails.
• Logged complaints and ensured timely responses

B.Sc in Mass Communication – Covenant University (2007 – 2011)

WASSCE in School Leaving Certificate – A.A International School (1997 – 2003)

Primary School Leaving Certificate – Holy Covenant Nursery/Primary School (1991 – 1997)