Opeyemi Odetunde

Customer-focused graduate with a Bachelor's degree in English from the University of Ibadan and experience across customer service, sales support, client relations, and business operations. Skilled in building positive customer relationships, resolving queries, coordinating with teams to keep day-to-day operations running smoothly, and supporting order processing and inventory. Brings strong written and verbal communication, attention to detail, and a service-oriented approach to fast-paced environments.

Customer Service Representative at Hybrid Heights Global Enterprise (2024-11 – 2026-05)

Delivered high-quality customer service in a hybrid hospitality and retail environment, managing guest relations and resolving customer queries efficiently.

• Coordinated with team members to ensure smooth day-to-day operations and consistent service standards.
• Maintained accurate records of transactions, customer interactions, and operational logs.
• Handled cash, processed payments, and balanced daily accounts as cashier.

Sales & Operations Assistant at La'Glorie Home of Fashion (2023-03 – 2023-12)

• Managed client relationships and ensured customer satisfaction through prompt, professional communication.
• Supported day-to-day business operations including customer service, inventory management, and order processing.
• Assisted with record-keeping, financial tracking, and administrative documentation for the business.

Administrative Assistant at Arbico Plc (Dangote Refinery Project) (2022-01 – 2022-12)

Provided comprehensive administrative support to the project team, including drafting correspondence, managing records, and coordinating communication flow across departments.

• Scheduled and coordinated meetings, tracked action points, and supported senior staff with documentation and reporting needs.
• Assisted with procurement-related administrative tasks and inventory tracking for site materials and consumables.
• Handled confidential project information with a high level of discretion and professionalism.

Bachelor of Arts (B.A.) in English – University of Ibadan (2021 – 2026)

West African Senior School Certificate (WASSCE) – Preach the Word Secondary School (2011 – 2017)