Telesales Executive at Checkoff Finance (2025-04 – Present)
- Made 100+ outbound calls daily to prospects and existing customers.
- Contacted potential clients to promote financial products and services.
- Directed prospects to the customer experience team when specialized support was required.
- Uploaded, processed, and monitored customer requests through appropriate channels.
- Maintained accurate records of call logs and sales for reporting purposes.
- Utilized sales tools effectively to achieve quotas and support future sales.
- Collaborated with the customer experience team to resolve grievances and preserve company reputation.
Customer Service Representative at Scrimitar Global Service Limited (2024-01 – 2024-12)
- Documented all customer interactions and repayment commitments in the CRM system.
- Guided customers on payment options and recommended suitable solutions.
- Maintained accurate call center records and reports.
- Regularly attended seminars and training to enhance service delivery.
- Consistently met and exceeded both team and individual targets.
Team Lead at Emtill Solution Limited (FinTech) (2020-12 – 2023-12)
- Supervised and coached a team of loan collectors, developing incentive and performance reward systems.
- Ensured KPIs and performance targets were consistently achieved.
- Monitored daily operations and provided performance feedback to team members.
- Generated daily, weekly, and monthly performance reports.
- Resolved escalated customer complaints and maintained positive client relationships.
- Promoted teamwork by fostering open communication and clear goal setting.
Loan Collection Specialist at Newedge Financial Limited (FinTech) (2018-11 – 2020-11)
- Monitored overdue accounts using automated systems and implemented repayment strategies.
- Maintained updated customer records and sent timely reminders for outstanding debts.
- Conducted 150+ daily calls to collect payments and restructure loans.
- Exceeded recovery targets and was recognized as a top-performing Risk Officer.
Customer Service Sales Support at Electric Download Limited (2018-01 – 2018-11)
- Prospected new sales opportunities through cold calling and social media outreach.
- Coordinated and facilitated monthly sales meetings.
- Promoted company products and services to existing and potential clients.
- Conducted market research to identify opportunities and assess customer requirements.
- Consistently exceeded sales goals and achieved consecutive milestones.
