Oyinkansola Falade

Results-oriented Administrator and Business Development professional with over 4 years of experience in administrative management, customer service, and store operations. Proven ability to develop and maintain strong client relationships, drive business growth, and achieve challenging goals. Expertise in managing complex projects simultaneously, optimizing administrative processes, and ensuring seamless customer experience.

Seeking to leverage this experience to achieve organizational sales and customer retention targets.

Business Development Officer/Customer Service Support - SAJID NIGERIA LIMITED - IBADAN, OYO STATE

(2024-08)

• Developed and maintained client relationships by providing timely support, addressing inquiries, and ensuring a seamless customer experience to drive satisfaction and retention.
• Identified and pursued new business opportunities through lead generation, market research, and follow-ups to increase sales and expand the company's customer base.
• Collaborated with internal teams to resolve client issues, process orders, and deliver tailored solutions that improved customer loyalty and business growth.

Store Manager/Administrator - LEAD BRITISH - JERICHO, IBADAN, OYO-STATE

(2020-09 - 2024-07)

• Overseeing the daily operations of the school store and inventories/stock management.
• Work closely with procurement department and audit department.
• Responsible for all incoming deliveries and shipment and safe keeping of stock located within the school store.
• Operate procedure for activities such as verification of incoming to and out-going of equipment/material shipment from the school store.
• Assist in handling and disposition of inventory items and keeping the store inventory current and accurate.
• Compare deliveries with specifications indicated on the purchase orders/contract document and prepare discrepancy reports for any items not in compliance.
• In conjunction with the Financial Controller/Auditor, undertake physical inventories if required.

Front Desk Officer - KPMG - Abuja-FCT

(2019-10 - 2020-09)

• Receiving and attending to customer/clients calls and mails.
• Maintaining and ordering office supplies.

National Youth Service Corps (NYSC): Commerce/Marketing Teacher - GOVERNMENT COLLEGE KEFFI - NASARAWA

(2018-10 - 2019-10)

• Prepared and delivered lectures to students and maintaining a learning environment in which students were actively engaged in the learning process.
• Maintained a regular scheduled office hours advising and assisting students with career/course choice.

3 Months Industrial Training - OFFICE OF THE DEPUTY GOVERNOR (SALARY and RECORDS DEPARTMENT) - Ado Ekiti, Ekiti State

(2018-07 - 2018-09)

• Training on preparation of salary for all employees of the States and preparation of State Budget.
• Performed periodic audits of accounts and regulatory compliance in accordance with State and Federal laws.

Master of Business Administration (MBA) - Business Administration - University of Ibadan

Bachelor of Science - Accounting - Ekiti State University, Ado Ekiti (2018-09)