Paul Abu

Results-driven ICT Support Manager with a proven record of delivering reliable, innovative, and cost-effective IT solutions. Skilled in troubleshooting, systems optimization, and implementing digital transformation strategies to enhance operational efficiency. Adept at managing end-to-end IT infrastructure, providing user-focused support, and ensuring maximum uptime across mission-critical systems.

Data Management Officer at Abuja Electricity Distribution Company PLC (2025-01 – Present)

Data management and organizational database maintenance

• Ensured accurate and timely data collection, entry, and validation across multiple projects.
• Maintained and secured organizational databases, ensuring compliance with data protection policies.
• Developed dashboards and reports to support management decision-making and donor reporting.
• Collaborated with Monitoring & Evaluation teams to ensure alignment with project indicators.
• Supported audits and evaluations through proper data archiving and retrieval systems.

Senior ICT Support at Abuja Electricity Distribution Company PLC (2020-09 – 2024-12)

ICT infrastructure support and system management

• Coordinate system upgrades, migrations, and other deployments
• Hard Disk Encryption using BitLocker
• Assist users with login credentials on Active Directory
• Maintain up-to-date documentation on IT assets, support requests, and processes
• Collaborate with cybersecurity and networking teams on escalated issues

ICT Support/Instructor at Air Force Comprehensive School, Uyo (2009-07 – 2019-12)

Network administration, database management, and ICT instruction

• Network and Database Administration
• Update the Inventory of office and lab equipment
• Web Portal Management
• ICT Instructor
• Award for Excellence: Prepared students for ICT in WAEC and made 100% A1

B.SC in Computer Science – Benue State University (2004-01 – 2009-01)

Secondary School Certificate Examination – Police Secondary School (1995-09 – 2001-07)