Paul Igboke
Front desk Receptionist
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About
Results-driven hospitality professional with a strong passion for delivering exceptional customer service and driving business growth. With a background in psychology and experience in hotel operations, I possess a unique blend of skills that enable me to understand and meet the needs of diverse clientele. I am a proactive and confident individual with excellent communication skills, seeking opportunities to apply my skills and experience in the tourism and hospitality industry.
Experience
Receptionist at THE CITRON HOTEL (2022-01 – 2025-12)
- Managed front desk operations, ensuring seamless guest experiences
- Handled check-in and check-out processes efficiently
- Responded to guest inquiries and resolved issues promptly
- Collaborated with other departments for smooth operations
- Maintained accurate guest records and feedback
- Participated in training and development programs
- Ensured compliance with hotel policies
Guest Service Agent at DREAMWISE HOTEL & SUITES (2021-01 – 2022-12)
- Provided excellent customer service and assisted guests to ensure satisfaction
- Collaborated across departments and improved guest loyalty strategies
- Maintained guest service records
- Participated in training programs
- Ensured compliance with policies
Receiving Officer / Storekeeper at TANGO SUPERMARKET (2020-01 – 2021-12)
- Received and processed shipments
- Maintained inventory records
- Ensured proper stock management
- Reduced waste through improved systems
- Maintained clean storage area
- Followed inventory procedures
Steward at TOWN HOUSE APARTMENT (2019-01 – 2020-12)
- Maintained dining area standards
- Delivered quality customer service
- Collaborated with staff
- Improved guest satisfaction
- Maintained service records
- Ensured health and safety compliance
Porter at BEST WESTERN PLUS (2017-01 – 2019-12)
- Assisted guests with luggage
- Provided excellent customer service
- Maintained clean lobby area
- Improved guest satisfaction strategies
- Worked with team members
- Maintained service records
Education
B.Sc. in Psychology – Ekiti State University (2010-01 – 2017-12)
Senior Secondary School Certificate (SSCE) – St. Gabriel Commercial Secondary School (2002-01 – 2008-12)
Primary School Leaving Certificate (FSLC) – Army Children Nursery & Primary School (1996-01 – 2002-12)
