Precious Adeniji

Customer-focused and adaptable professional with a B.Sc. in Sociology and experience spanning operations management, education and tutoring. Trained and certified in Customer Relationship Management (CRM), with practical strengths in communication, interpersonal relations, problem-solving, service delivery, performance monitoring, and handling operational issues. Experienced in working with diverse individuals, understanding needs, maintaining positive relationships, documenting feedback, and supporting efficient service delivery.

Demonstrates strong attention to detail, empathy, teamwork, and the ability to communicate clearly and professionally. Seeking to contribute these transferable skills to a Customer Service, Customer Experience, Customer Support, or CRM-focused role.

EDUCATOR - (NYSC) - Fountain of Lord's Glory Group of Schools - Gbaga, Ogijo, Ogun State

(2025-09 - 2026-08)

• Maintain positive and professional relationships with pupils by providing consistent academic and personal support.
• Communicate lessons, instructions, and feedback clearly to learners with different abilities and learning needs.
• Monitor student progress through regular coursework, assessment, and feedback.
• Develop engaging lesson plans and learning activities that encourage participation and improve the learning experience.
• Create a supportive and inclusive environment where pupils feel valued, heard, and encouraged to participate.

FAMILY OPERATIONS MANAGER - K & F Venture - Ogijo, Ogun State

(2025-04 - 2025-09)

• Coordinated daily operational activities and supported the team in maintaining efficient service delivery.
• Monitored staff performance and developed improvement plans to address identified performance gaps.
• Oversaw quality-control processes to maintain consistent standards across products and services.
• Investigated operational issues, identified root causes, prepared reports, and recommended appropriate corrective actions.
• Supported business growth through proactive planning, problem-solving, and results-oriented operational strategies.

B.Sc. - Sociology - UNIVERSITY OF IBADAN (2021 - 2025)