Princy Obeezy

Project Management-trained operations and customer service professional with experience coordinating daily activities, tracking tasks and deliverables, preparing reports and meeting summaries, maintaining project-related documentation, and supporting communication across teams and stakeholders. Completed professional Project Management training with practical knowledge of project planning, task coordination, stakeholder communication, documentation, risk awareness, and project execution principles. Experienced in working across healthcare, retail, and remote operations environments, with a strong ability to manage multiple priorities, follow up on outstanding activities, maintain accurate records, and support teams in meeting deadlines.

Proficient in Microsoft Office, Microsoft Excel, Google Workspace, Slack, Todoist, Notion, WhatsApp Business, ECMS, Zoho People, and QuickBooks. Seeking to contribute strong coordination, organisation, communication, reporting, and problem-solving skills as an Assistant Project Manager while continuing to develop within a structured project environment.

Remote Operations & Customer Support Coordinator at TALENT SPHERE AFRICA (2025-01 – 2025-10)

• Coordinated daily operational activities across multiple teams in a remote environment, supporting smooth execution of assigned activities.
• Tracked task completion and followed up with team members to ensure deliverables were completed within expected timelines.
• Monitored outstanding tasks and escalated issues requiring attention to support timely resolution.
• Prepared daily operational reports and meeting summaries to provide teams with clear visibility of activities and progress.
• Supported communication between stakeholders and internal teams, ensuring information and updates were shared accurately and promptly.
• Maintained organised documentation and team records using digital collaboration and productivity tools.
• Used Slack and Todoist for team communication, task tracking, follow-up, and workflow coordination.
• Coordinated multiple activities simultaneously while maintaining attention to deadlines, documentation, and stakeholder requirements.
• Worked independently in a remote environment while maintaining accountability, responsiveness, and effective communication.

Customer Service Officer at METRO EYES CLINIC, LAGOS (2022-05 – Present)

• Coordinate daily customer service and administrative activities across front-desk, clinical, billing, and HMO-related workflows.
• Manage appointment scheduling, confirmations, rescheduling, cancellations, and customer follow-ups to support smooth service delivery.
• Coordinate information and documentation across customers, healthcare teams, and more than 30 HMO providers.
• Track customer requests and outstanding issues, following up with relevant teams to support timely resolution.
• Prepare daily operational reports and maintain accurate records using Microsoft Excel and other digital systems.
• Support HMO processes including eligibility verification, pre-authorisation, billing documentation, claims preparation, and follow-up.
• Handle an average of 30–35 customer interactions daily, requiring effective prioritisation and coordination of multiple requests.
• Resolve approximately 90% of customer complaints within 24 hours through structured follow-up, communication, and problem-solving.
• Contributed to a 15% improvement in customer satisfaction within one year through improved responsiveness and service coordination.
• Maintain confidential customer and operational documentation in accordance with established procedures.
• Use ECMS, Zoho People, QuickBooks, Microsoft Excel, Microsoft Office, Google Workspace, and WhatsApp Business to support daily operations.

Inventory Officer at SAFARI PHARMACY & LABORATORIES (2020-06 – 2022-04)

• Coordinated inventory activities, product orders, stock movement, and documentation within a busy healthcare retail environment.
• Coordinated orders for organisations and hospitals, communicating with relevant stakeholders to support accurate and timely fulfilment.
• Monitored stock levels and product movement and maintained accurate operational records.
• Identified and followed up on stock discrepancies, contributing to a 25% reduction in stock discrepancies within six months.
• Monitored product expiry dates and supported inventory control processes to minimise losses.
• Prepared and maintained operational records and reports using Microsoft Excel and other digital tools.
• Communicated with suppliers, customers, organisations, hospitals, and internal teams to resolve order and inventory-related issues.
• Managed multiple operational priorities while maintaining accuracy, documentation, and timely follow-up.

Bachelor of Science in Education (B.Sc. Ed.) in Human Kinetics – University of Benin, Nigeria (2015)

Professional Project Management Training in Project planning and execution, Project scope and objectives, Work breakdown structures, Task and deliverable management, Project scheduling and timelines, Stakeholder management, Risk and issue management, Project communication, Project documentation, Project monitoring and control, Agile and traditional project management concepts, Team coordination and collaboration – TECH SPHERE ACADEMY (2026)