Raphael Nwaiku

My operational duties include,

1. Oversee daily operations, ensuring smooth and efficient service delivery.
2. 2. Manage front desk housekeeping, and food and beverage departments.
3. 3. Monitor guest satisfaction, resolving complaint and concerns.
4. 4. Supervise staff ,providing guidance, training and performance feedback.
5. 5. Maintain high standard of cleanliness, safety and security.

Ensuring compliance with hotel, and industry regulations.

Develop and implemented customer service training programs, improving guest experience

Collaborated with external, suppliers to drive the business growth.

Increased sales revenue by 85%

Reduced employee turnover by 45%

Successfully launched new marketing campaigns resulting to 55% sales increase.

I hold BSc Applied Mathematics