Rebecca Benjamin

Result-driven Operations, Customer Experience, and Executive Support Specialist with over 3 years of demonstrated expertise optimizing corporate workflows, managing cross-functional project teams, and executing administrative strategies within high-pressure banking, aviation, and technology sectors. Highly adept at supporting leadership through structured project coordination, managing high-value B2B/corporate stakeholder relationships, and maintaining data confidentiality and compliance. Uses digital tools (Asana, CRM, Microsoft Office) to eliminate operational bottlenecks, streamline logistics, and deliver consistent service quality.

Customer Care & Operations Consultant at Stanbic IBTC Bank (2026-07 – Present)

• Managed end-to-end service delivery workflows and resolved complex financial service disruptions for high-net-worth corporate accounts in alignment with strict institutional SLAs.
• Coordinated with cross-functional internal units (Treasury, Risk, Compliance) to resolve escalations swiftly, optimizing administrative turnaround times.
• Spearheaded the migration of corporate clients to digital self-service channels, reducing manual processing overhead and increasing digital channel adoption.
• Maintained rigorous data integrity and confidentiality while managing high-volume client accounts and financial documentation.

Customer Experience & Operations Officer at Overland Airways (2025-07 – 2026-06)

• Managed ground operations and passenger logistics in a high-pressure, fast-paced aviation environment, ensuring strict adherence to safety regulations and service schedules.
• Liaised directly with flight crews, dispatch teams, and terminal operations to minimize disruptions and streamline daily operational flow.
• Aligned ground and flight operations through cross-functional collaboration to support safety and service standards
• Resolved high-level customer grievances and operational bottlenecks through proactive problem-solving and cross-functional team coordination.

Project Manager at SkillRise (2024-09 – 2026-02)

• Led project execution from conceptualization to final delivery by mapping timelines, allocating tasks, and tracking deliverables across technical and non-technical teams.
• Utilized digital tracking platforms (Asana, Trello) to build workflow transparency, increasing task execution efficiency and eliminating project delays.
• Served as the primary administrative bridge between diverse stakeholders, ensuring clear communication, project alignment, and document accuracy.
• Identified workflow gaps and implemented process adjustments to support smoother project delivery.

Lead Designer & Content Specialist at Chaindustry Limited / Estate X / Ayetu Network (2021-01 – 2024-01)

• Developed visual brand assets and digital content to support marketing and product positioning for tech and Web3 projects
• Executed content strategies that increased audience engagement by 40% across digital platforms
• Produced motion graphics and video content to enhance campaign performance and brand visibility
• Supported community growth by curating and managing content aligned with brand messaging.

People Operations & HR Manager at Christian Fellowship International (CFI) (2019-04 – 2023-01)

• Developed and maintained HR policies and internal processes to support organizational structure and compliance
• Managed corporate people operations, policy compliance, and employee relations with the highest level of administrative discretion and confidentiality.
• Coordinated corporate logistics for training programs, performance evaluations, and internal skill-development initiatives.
• Facilitated internal communication and people operations processes to improve team engagement and efficiency

Head Editor & Proofreader at Faculty of Education (Curriculum Studies) (2019-08 – 2023-01)

• Edited and proofread academic manuscripts, articles, and reports to ensure clarity, accuracy, and consistency
• Managed publication workflows from content development to final production
• Oversaw formatting and quality standards to maintain professional output
• Supported distribution and visibility of departmental publications through coordinated release efforts

Brand Strategist & Operations Advisor at Bhecks Empire (2017-06 – 2019-01)

• Advised on brand positioning and business direction to support market entry and growth
• Optimized marketing workflows and sales processes to improve operational efficiency
• Supported development of brand identity to ensure consistency across customer touchpoints
• Collaborated with stakeholders to align branding efforts with business objectives

Bachelor of Arts (Ed) in English Education – University of Uyo (2018-01 – 2024-01)