MANAGER/TEAM LEAD - GENERATION CAPITAL LIMITED
(2026-03)
- Train, mentor and guide branch staff to function effectively
- Preparing financial daily/weekly reports for management
- Presenting of monthly performance review to management
- Recommend potential products or services to management by collecting customer information and analysing customer needs
- Providing accurate, valid and complete information to meet customer needs
- Create strategies to grow business opportunities
- Managing the sales team, providing guidance and coaching to ensure sales targets are met
- Developing and executing territory sales plans to meet business objective
- Build new customer relationship
- Archiving set targets in loans creation
- Meeting with potential customers to present company's offerings and negotiate business deals
- Recovery of company's loans deductions from states and local governments
- Managing of the total staff/field agents
TERRITORY SALES MANAGER - PRINCEPS CREDIT SYSTEMS LIMITED
(2024-09 - 2026-02)
- Create strategies to grow business opportunities
- Presenting of monthly performance review to management
- Managing the sales team, providing guidance and coaching to ensure sales targets are met
- Developing and executing territory sales plans to meet business objective
- Build new customer relationship
- Archiving set targets in loans creation
- Meeting with potential customers to present bank's offerings and negotiate business deals
- Recovery of company's loans deductions from states and local governments
- Training and guiding staff
- Managing of the total staff/field agents
- Enhance and establishing relationships with existing and prospective customers
- Conducting market research to identify new business opportunities
- Analysing and advancement of credit facilities to all kinds of government workers, federal, state and local government civil servants
- Organising trainings and seminars for staff
- Organising trainings and seminars for all category of customers
- Developing and sustaining solid relationship with company stakeholders and customer
- Manage and monitor loan portfolio
- Preparing financial daily/weekly reports for management
- Overseeing the sales team within the region
RELATIONSHIP OFFICER/TEAM LEAD - LETSHEGO MICROFINANCE BANK LTD.
(2021-05 - 2024-09)
- Build new customer relationships
- Training and guiding staff
- Providing insight into product development
- Developing effective strategies to reduce business cost and increase bank's profit
- Conducting market research to identify new business opportunities
- Archiving set targets in Loans Creation
- Meeting with potential customers to present bank's offerings and negotiate business deals
- Mobilization of huge deposits for the bank
- Creation of Huge MSE loans for the Bank
- Sourcing for huge deposits base for the Bank
- Enhance and establishing relationships with existing and prospective customers
BUSINESS DEVELOPMENT OFFICER - EKONDO MICROFINANCE BANK LTD.
(2020-01 - 2021-04)
- Developing and sustaining solid relationship with company stakeholders and customer
- Analysing customer feedback data to determine whether customer are satisfied with bank's products and services
- Build new customer relationships
- Training and guiding business development staff
- Providing insight into product development and competitive positioning
- Developing effective strategies to reduce business cost and increase bank's profit
- Conducting market research to identify new business opportunities
- Meeting with potential customers to present bank's offerings and negotiate business deals
- Sourcing for term loan facilities for the bank
- Mobilization of huge deposits for the bank
- Resolve customer issues
- Ensure customer financial needs are met
- Develop and monitor bank sales strategies
ACTING MANAGER CORPORATE BRANCH - EKONDO MICROFINANCE BANK LTD.
(2019-09 - 2020-01)
- Create strategies to grow business opportunities
- Build new customer relationships
- Resolve customer issues
- Ensure customer financial needs are met
- Develop and monitor bank sales strategies
- Manage and monitor loan portfolio
- Identifying and developing new sources of business
- Train, mentor and guide branch banking staff to function effectively
- Preparing financial daily/weekly reports for management
- Presenting of monthly performance review to management
- Recommend potential products or services to management by collecting customer information and analysing customer needs
- Providing accurate, valid and complete information to meet customer needs
DEPOSIT MOBILIZATION/LOAN OFFICER - EKONDO MICROFINANCE BANK LTD.
(2017-08 - 2019-09)
- Marketing and sales of all bank's deposit products
- Sourcing for new and maintaining existing deposit clients
- Enhance and establishing relationships with existing and prospective customers
- Archiving set targets in deposit mobilization
- Participation in market storms
- Evaluate credit worthiness by processing loan application and documentation within specified limits
- Interview applicants to determine financial eligibility and feasibility of granting loans
- Determining all applicable ratios and metrics and set up repayment plans
- Assessing customer needs, explore all options and introduce different types of loans
- Serves as underwriter to loan and deposit customers
- Operate with laws and regulations and adhere to lending compliance guidelines
- Complete loans contracts and counsel clients on policies and restrictions
CUSTOMER SERVICE OFFICER - EKONDO MICROFINANCE BANK LTD.
(2017-02 - 2017-08)
- Resolve product or service problems by clarifying customer's complaint
- Recommend potential products or services to management by collecting customer information and analysing customer needs
- Identify and assess customer's needs to achieve satisfaction
- Providing accurate, valid and complete information to meet customer needs
- Resolve customer complaints via phone, email, social media and in-person
- Opening of accounts for new customers
- Inform customer of deals and promotions
- Sell products and services
- Deliver qualitative service to customers
- Build customer relationships
- Maintain customer database and update periodically
CUSTOMER SERVICE OFFICER - CROSS PACIFIC CONSULTANCY SERVICE (CPCS)
(2015-06 - 2016-04)
- Answer customer inquiries via phone, email, and in-person
- Create and maintain reports about customer interactions
- Pitch ideas for improving customer care
- Ensured quality of clients are met
DATA ANALYST - CROSS PACIFIC CONSULTANCY SERVICE (CPCS)
(2015-03 - 2015-06)
- Collecting and interpreting data
- Analysing results
- Preparing reports based on analysis and presenting to management
- Identifying patterns and trends in data sets
- Working alongside teams within the business to establish business needs
- Removing corrupted data
- Performing initial analysis to assess the quality of the data
- Performing final analysis to provide additional data screening
