Sammy Abasiama

Provided technical support to staff, students, and faculty members by diagnosing and resolving hardware, software, network, and system-related issues, ensuring minimal disruption to academic and administrative activities. Assisted in the maintenance, monitoring, and troubleshooting of the university's ICT infrastructure, including computers, printers, internet connectivity, and network devices, improving system reliability and performance. Installed, configured, and upgraded operating systems, software applications, and computer hardware to ensure optimal functionality and compliance with university standards.

I.C.T. Support at Trinity university, Yaba, Lagos (2023-11 – Present)

• Provided technical support to staff, students, and faculty members by diagnosing and resolving hardware, software, network, and system-related issues, ensuring minimal disruption to academic and administrative activities.
• Assisted in the maintenance, monitoring, and troubleshooting of the university's ICT infrastructure, including computers, printers, internet connectivity, and network devices, improving system reliability and performance.
• Installed, configured, and upgraded operating systems, software applications, and computer hardware to ensure optimal functionality and compliance with university standards.
• Managed user accounts, password resets, and access permissions for university systems, ensuring secure and efficient access to ICT resources.
• Supported the setup, configuration, and maintenance of computer laboratories, classrooms, and conference facilities for academic and administrative use.
• Monitored network performance and assisted in identifying and resolving connectivity issues, contributing to improved network uptime and user experience.
• Provided training and technical guidance to staff and students on the effective use of university software, digital tools, and ICT resources.
• Maintained accurate records of technical issues, support requests, and resolutions through the helpdesk system, improving service tracking and response times.
• Collaborated with ICT team members to implement system upgrades, security updates, data backups, and disaster recovery procedures to ensure business continuity and data protection.
• Participated in routine system maintenance, equipment inventory management, and technology deployment projects to support the university's operational and academic objectives.
• Designed and developed OSCE Pro, a full PHP/MySQL web application for managing and scoring Objective Structured Clinical Examinations (OSCEs) in the nursing department, featuring role-based access control, multi-station management, CSV import/export, and a live results dashboard, streamlining exam administration and scoring accuracy.

I.C.T. Intern at Trinity university, Yaba, Lagos (2021-03 – 2022-05)

• Assisted the ICT team in providing first-line technical support to staff and students by diagnosing and resolving hardware, software, and network-related issues.
• Supported the installation, configuration, and maintenance of computer systems, printers, and software applications across university departments.
• Participated in routine troubleshooting and maintenance of the university's ICT infrastructure to ensure smooth daily operations.
• Assisted with user account management, password resets, and access requests while adhering to organizational security policies.
• Helped monitor network connectivity and reported technical faults to senior ICT personnel for prompt resolution.
• Supported the setup and maintenance of computer laboratories, classrooms, and audiovisual equipment for academic activities and events.
• Logged, tracked, and documented technical support requests and resolutions, contributing to efficient helpdesk operations.
• Assisted in performing system updates, software upgrades, and data backup procedures to maintain system performance and security.
• Collaborated with ICT staff to provide technical guidance and support to users, improving their experience with university technology resources.
• Gained hands-on experience in IT support, network administration, system maintenance, and troubleshooting within a fast-paced university environment.

I.C.T. Intern at University of Lagos, Yaba, Lagos (2021-01 – 2021-03)

• Assisted the network administration team in monitoring and maintaining the university's wired and wireless network infrastructure to ensure reliable internet connectivity across campus.
• Supported the configuration, installation, and troubleshooting of Wi-Fi access points, routers, switches, and other networking equipment.
• Responded to internet connectivity issues reported by staff and students, helping to diagnose and resolve network-related problems in a timely manner.
• Participated in routine network maintenance activities, including firmware updates, cable management, and equipment inspections.
• Supported the setup and configuration of internet services for classrooms, offices, laboratories, and university events.
• Assisted in implementing network security measures, including user access controls, device authentication, and basic network monitoring practices.
• Maintained records of network incidents, troubleshooting activities, and equipment inventory to support efficient ICT operations.
• Collaborated with the ICT team to improve wireless coverage and optimize network performance for students, faculty, and administrative staff.
• Gained practical experience in network administration, wireless technologies, internet service management, and enterprise networking environments.

B.Sc. in Computer Science – F.U.N.A.A.B. (2019 – 2024)