Samson Adetola

Customer Care Agent

Talent

IbadanMember since November 11, 2026

Diplomal in desktop publishingAbility to work effectively in a teamgoal setting and implementationGood interpersonal relationshipAbility to work with little or no supervisionAdapt easily to varying environmentsCommunication and presentation skills

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Diplomal in desktop publishingAbility to work effectively in a teamgoal setting and implementationGood interpersonal relationshipAbility to work with little or no supervision

About

To contribute to the performance of the organization, promoting efficiency in administration management with a view to uplift the standard of the company. Making my own impact in my field of endeavor and general society.

Experience

Customer Care Agent - ISON BPO A THIRD PARTY AGENT TO AIRTEL - Ibadan Nigeria

(2014-12 - 2016-12)

Maintains and Improves quality result by adhering to standard and guideline recommending improve procedure
Answer calls and respond to E-mail
Manage and resolve customer complaints
Provide customer with products and service information
Moving from being process driven towards customer centricity with the “by your side” approach (ensuring that the customer is always happy at all time)
Focusing on the customer and his experience at every customer touch point.

VSR - GNPLC

(2025-12 - 2026-10)

Selling and delivering products directly to retail and wholesale outlets on the spot.
Managing van inventory, restocking shelves, and placing point-of-sale (POS) materials.
Collecting payments, reconciling cash or invoices, and handling returns or empty crates.
Scouting new customer accounts and reporting on competitor pricing or activities.