Emmanuel Obi
Customer Services Agent
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About
An enthusiastic and personable Customer Care Representative with over 5 years of experience delivering exceptional service to diverse clientele. Skilled in managing customer interactions across multiple CRM platforms, ensuring efficient and personalized support. A fluent communicator with a strong ability to build rapport, resolve issues promptly, and adapt to various cultural backgrounds.
Known for a warm, approachable demeanor and a commitment to continuous learning and improvement in service delivery.
Experience
Customer Support Agent at HAYWARD POOLS (2025-01 – Present)
- Diagnose pool automation issues
- Send manuals and troubleshooting emails to clients
- Locate authorized service centers
Customer Support Agent at FILA USA (2024-01 – Present)
- Resolve delivery issues
- Assist customer with shopping and navigating the website
- Assist with return label and refunds
Computer Teacher at The Williams School Lagos Island LGA (2024-01 – Present)
National Youth Service Corp
- Assign lessons and correct homework
- Prepare, administer, and grade tests and assignments to evaluate students' progress
- Establish clear objectives for all lessons, units, and projects, and communicate these objectives to students
World Athlete at D'victors Atletics Club (2019-01 – 2023-12)
- 200 and 400 Meters Athlete
Cinematographer at Living Faith Church, Winners Chapel (2017-01 – 2020-12)
- Taught Recruits the practical aspect of the skill
- Handled a professional XD CAM
- Did Motion Graphics
- Handled Sound and Digital Graphics
- Handled Live Video mixing and Recording
Sales Representative at Royal Edible Treats (2018-01 – 2024-12)
- Handled Customer Service and Delivery
- Assisted in the Bakery
- Handled Pick Ups
Education
Bachelor of Science in Home Science and Management – Federal University of Agriculture, Abeokuta (2019-01 – 2023-12)
High School Diploma – Scholars Universal School (2012-01 – 2018-12)
