Samuel Dandy Okoro

Results-driven Project Manager, Operations, and Business Development professional with 10+ years of progressive experience across construction, hospitality, e-commerce, FMCG, finance, and real estate. Proven track record of successfully delivering end-to-end building projects, leading cross-functional teams, optimizing operational processes, driving new business acquisition, and delivering measurable revenue growth. Expert in project execution from conception to completion, customer experience transformation, contract management, and stakeholder engagement.

Adept at leveraging data-driven insights and modern tools to improve bottom-line performance and scale sustainable business outcomes. Open to senior opportunities with high-growth organizations.

Project Manager - MIFAJ Construction and Agro Allied Limited

(2025-01)

• Lead end-to-end construction and renovation projects from conception through planning, execution, and final delivery, ensuring quality, timeline, and budget adherence.
• Successfully managed the full lifecycle of a 6-bedroom duplex building project — from groundbreaking and structural works to finishing, furnishing, and handover.
• Directed the complete renovation of a 20-room block of apartments, coordinating contractors, materials, and quality control to restore and upgrade residential units to modern standards.
• Oversaw the design, construction, and installation of a modern borehole system, delivering reliable water infrastructure for the project site.
• Executed 30-bedroom hotel interior décor and room upgrade project, transforming guest spaces with contemporary finishes, fittings, and aesthetic enhancements that elevated property standards and guest experience.
• Coordinate cross-functional teams of artisans, suppliers, and stakeholders; manage project schedules, risk mitigation, and on-site progress reporting to ensure successful project close-out.

General Operations Manager - Don Eric's Hotel & Suite Limited - Aba, Abia State

(2024-01 - 2025-01)

• Led end-to-end hotel operations including front desk, housekeeping, food & beverage, and guest services, ensuring seamless daily execution and high service standards.
• Drove a 20% improvement in operational efficiency through process redesign, cost-control initiatives, and streamlined workflows across departments.
• Elevated guest satisfaction scores by 15% by designing and embedding customer service standards, mystery shopping protocols, and staff coaching programs.
• Increased sales revenue by 10% via data-driven sales analysis, targeted promotions, and optimized product positioning and visibility.
• Managed and developed cross-functional teams, aligning operational KPIs with strategic business objectives and fostering a high-performance culture.

Service Centre Operations Manager / Business Developer - Dreamworks Integrated Systems Ltd - Lagos & Abuja

(2020-01 - 2024-01)

• Directed service centre operations and business development across multiple locations, presenting performance data and strategic recommendations to Trustees, SMT, and General Managers.
• Achieved 30% growth in existing client relationships by expanding service contracts, introducing new offerings, and building long-term partnerships.
• Reduced client complaints by 50% through structured mentoring of customer service teams, root-cause analysis, and continuous process improvement.
• Cut average customer response time from 36 hours to 24 hours, enhancing service level agreements and overall customer experience at all touchpoints.
• Established social media marketing channels that increased brand visibility and generated qualified sales leads; managed high-volume inbound calls, emails, and escalations.
• Analyzed monthly KPIs to coach supervisors, eliminate non-value-adding processes, and continuously raise service quality benchmarks against industry leaders.

Personal Lending Officer - Page International Financial Services Ltd - Lagos

(2018-01 - 2020-01)

• Evaluated loan applications, assessed creditworthiness, and managed the full lending lifecycle from documentation to approval and disbursement.
• Consistently met and exceeded a monthly disbursement target of NGN 10 million while maintaining portfolio quality and regulatory compliance.
• Supervised and coached direct sales agents on effective sales pitches and pipeline management, driving team attainment of monthly targets.
• Built strong client relationships through clear communication of loan terms, confidentiality, and professional service delivery.

Business Development Executive - Lekki Gardens Estate Limited - Lagos

(2017-01 - 2018-01)

• Generated and converted new business leads through proactive prospecting, market analysis, and relationship-driven sales strategies.
• Delivered 30% increase in sales revenue within 12 months by executing targeted sales campaigns and negotiating high-value property agreements.
• Built and nurtured long-term client relationships that generated repeat business and strong referral pipelines.
• Conducted competitive and market analysis to identify emerging opportunities and refine product positioning for maximum visibility.

Accounting Officer (NYSC) - Ibesikpo Asutan Local Government Secretariat - Uyo, Akwa Ibom State

(2016-01 - 2017-01)

• Managed accounts payable processes: invoice verification, petty cash, cheque preparation and distribution, and vendor database maintenance in full compliance with financial policies.

M.Sc. - Management - Abia State University, Uturu-Okigwe

B.Sc. - Marketing - Michael Okpara University of Agriculture, Umudike (2015)

West African Senior School Certificate (WAEC) - Holy Trinity Secondary School, Aba (2010)