Samuel Olorunfemi

Customer Support Specialist with over four years of experience helping customers solve problems and get real value from digital products. Known for staying calm under pressure, listening carefully to customer needs, and finding practical solutions that improve both the customer experience and internal support processes. I enjoy working closely with customers, understanding how they use a product, and helping them get the best results from it.

Comfortable working with remote teams, CRM systems, and fast-moving online environments.

Customer Support Specialist at Anchor Structure (2023-11 – 2026-02)

Provided day-to-day support to customers by resolving product questions, technical issues, and service concerns through digital communication channels.

• Provide day-to-day support to customers by resolving product questions, technical issues, and service concerns through digital communication channels
• Guide customers through product features and help them understand how to use tools effectively for their needs
• Track and manage customer requests using CRM and ticketing systems to ensure timely responses and resolution
• Work closely with internal teams to escalate complex issues and ensure customers receive clear updates and solutions
• Document common issues and solutions to help improve internal knowledge resources and reduce repeated support requests
• Maintain a customer-first approach, focusing on clarity, empathy, and practical problem solving in every interaction

Data Entry & Business Support Agent at The Digital Library (2020-07 – 2023-10)

Maintained attention to detail while handling repetitive tasks and meeting operational deadlines.

• Maintained attention to detail while handling repetitive tasks and meeting operational deadlines
• Collaborated with team members to keep workflows organized and maintain service quality
• Helped ensure customer inquiries were handled quickly and professionally
• Assisted users with account issues, general platform questions, and service requests
• Supported daily business operations by managing large volumes of data and maintaining accurate records

B.Sc in Accounting – Federal University, Oye Ekiti