Sandra Humphrey

Client relationship professional with over 7 years of experience managing high-value client portfolios, driving revenue growth, and delivering consultative, needs-based service. Delivered an 85% revenue increase within 12 months at VIP Express Tourism Ltd, earning the 2024 Best Sales Consultant Award for $70,000+ in turnover, built through consultative relationships with corporate and individual clients. Experienced in owning client requests and complaints from first contact through to full resolution, coordinating closely with internal specialist teams to keep turnaround times short, and conducting needs-based conversations to match clients with the right solution.

Comfortable managing a full portfolio with composure under pressure, strong query resolution skills, and a consistent record of meeting timescales. Completed NYSC and holds a B.Sc. in Political Science.

Business Development Executive - StudyNow International Education Consultancy - Port Harcourt, Rivers State, Nigeria

(2026-02 - 2026-07)

• Served as the primary point of contact for prospective students and partner agents, owning every enquiry and case from first contact through resolution.
• Coordinated closely with admissions, partnerships, and management teams to shorten turnaround times and ensure consistent progress updates for clients.
• Conducted needs-based consultations to match clients with the most suitable institutions and programmes for their goals and circumstances.
• Logged and tracked all client and partner interactions in Monday.com CRM from first contact through resolution, escalating complex cases where required.
• Identified a tuition affordability barrier during a client consultation, coordinated with the institution to secure a discount, and converted a stalled enquiry into a confirmed placement.

Sales Consultant - VIP Express Tourism Ltd - Port Harcourt, Rivers State, Nigeria

(2019-03 - 2025-07)

• Delivered an 85% revenue increase and earned the 2024 Best Sales Consultant Award for $70,000+ in annual turnover, serving a portfolio of corporate and individual clients.
• Built and maintained relationships with clients through clear, consultative communication, achieving a 60% uplift in conversion rates.
• Sustained a 95% post-engagement issue resolution rate within 8 hours, maintaining strong client trust and generating consistent referrals and repeat business.
• Maintained organised, accurate client and lead records, following up systematically to protect every relationship in the portfolio.

Professional Development - Self-development

(2025-07 - 2026-01)

Self-development period — In-Demand IT Support Skills, Digital Witch Support Community

Office Assistant (Volunteer) - Standard Organisation of Nigeria (SON) - Rivers State

(2018-08 - 2019-02)

• Managed 100+ daily client calls and 200+ weekly data entries at 99% accuracy, resolving 95% of frontline client enquiries at first contact.

Sales & Customer Care Representative - Divine Communication Ltd - Enugu State

(2008-08 - 2009-06)

• Handled 50+ daily client interactions across phone, email, and in-person channels; analysed 500+ customer feedback responses and helped drive a 65% improvement in satisfaction scores.

Corps Member — Teacher (NYSC) - Pace Private School, Gwandang - Plateau State

(2015-05 - 2016-06)

• Increased classroom participation by 70% through structured, patient communication.

Career break - Family Business

(2016-06 - 2019-02)

Career break to manage family business following NYSC completion

B.Sc. - Political Science - University of Nigeria, Nsukka (2009 - 2013)

WAEC Certificate - Greater Heights Secondary School, Abudu, Edo State (2008)

NYSC - Pace Private School, Gwandang, Plateau State (2015 - 2016)