Segun Adeleke

Detail-oriented Technical Support Officer with 5+ years of experience delivering end-to-end user support and customer service across diverse IT environments, including MSP/service desk settings supporting multiple client companies. Skilled in ticket-based service desk operations, hardware repair and maintenance, software installation/configuration, and troubleshooting both in person and remotely. Google IT Support Certified, with a track record of building strong client relationships and resolving issues quickly to keep operations running smoothly.

IT Support / Hardware Engineer - Coniah Systems

(2026-01)

Serve on the hardware/IT support team at Coniah Systems, an MSP providing outsourced IT support to multiple client companies — acting as the first point of contact for user support and customer service.

• Respond to client inquiries via email and phone, providing timely technical assistance and building familiarity with each client's environment and applications.
• Log and track all support requests using Service Desk ticketing software, following standard operating procedures through to resolution.
• Repair and maintain laptops, desktops, and other technology equipment; troubleshoot hardware and software issues in person, remotely, and by phone.
• Check computer hardware components (HDDs, keyboards, mice, etc.) to verify functionality and identify parts/consumables needing replacement.
• Install, configure, and maintain software and hardware systems, including antivirus programs and other commonly used business tools; uninstall outdated programs as needed.
• Maintain records/logs of repairs, fixes, and maintenance schedules across client sites.
• Coordinate with engineering and support teams across client organizations to resolve both routine and complex technical issues.

IT Support / Technical Support Officer - Econ Fintech Limited

(2023-01 - 2025-12)

• Responded to user inquiries and provided technical guidance.
• Assisted in installation, configuration, and maintenance of IT infrastructure.
• Performed system checks, updates, and preventive maintenance.
• Managed help desk tickets, ensuring timely resolution.
• Supported IT operations across multiple branches.
• Fixed hardware and software related issues on computers.

IT Support / Technical Support Officer - Philips Outsourcing Limited - Lagos

(2021-01 - 2023-12)

• Diagnosed and resolved hardware, software, and network issues.
• Installed, configured, and updated operating systems and applications.
• Maintained network connections, routers, and devices.
• Documented technical incidents and solutions.
• Assisted in developing IT policies.
• Provided training to staff on new tools.
• Supported over 600 system users.

B.Sc. - Computer Science - University of Ibadan

National Diploma - Computer Engineering - The Polytechnic, Ibadan