Sidum
Customer Service Representative
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About
Dedicated and customer-focused professional with strong communication, interpersonal, and problem-solving skills. Experienced in handling administrative duties, supporting clients, and working effectively in team-oriented environments. Adept at managing customer inquiries, resolving issues professionally, and maintaining positive customer relationships. Quick learner with good computer literacy and the ability to work under pressure while delivering excellent service.
Experience
Customer Service Representative at NNPC Medical Services (2018 – 2018)
- Responded to customer inquiries and complaints professionally and efficiently.
- Assisted clients with information and support services.
- Maintained positive relationships with customers and staff members.
- Handled customer records and ensured accurate documentation.
- Demonstrated strong communication and problem-solving abilities.
Teacher (NYSC) at Dynamo Academy (2024-11 – Present)
- Communicated effectively with students, parents, and staff members.
- Managed classroom activities and resolved issues professionally.
- Demonstrated patience, teamwork, and strong interpersonal skills.
- Maintained accurate student records and reports.
Intern (ICT Unit) at NNPC Medical Services
- Assisted staff and users with technical and administrative support.
- Responded to inquiries and resolved issues promptly.
- Maintained professionalism while interacting with clients and colleagues.
- Supported daily office operations and documentation.
Secretary at Brawal Oil Services Ltd
- Managed incoming calls, emails, and office correspondence.
- Attended to clients and visitors in a professional manner.
- Scheduled meetings and maintained office records.
- Provided administrative support to improve office efficiency.
Education
Higher National Diploma (HND) in Computer Science – Federal Polytechnic Nekede (2018 – 2021)
Ordinary National Diploma (OND) in Computer Science – Federal Polytechnic Nekede (2014 – 2016)
West African Senior School Certificate (WAEC) – National Technical College (2003 – 2009)
First School Leaving Certificate (FSLC) – Dodel International Nursery & Primary School (1996 – 2002)
