Simon Agada

Results-driven POS operations specialist with over 5 years of experience in POS operations, POS repairs, merchant relationship management, Merchant support, transaction monitoring, inventory management, and field banking operations. Proven ability to maintain strong customer relationships, resolve operational issues, monitor transaction activities, POS activity tracking and support business growth. Skilled in Microsoft Office Suite, data management, customer service, and banking operations.

Seeking to leverage extensive operational and customer service experience.

POS Operations and Repair Technician - Fairmoney Microfinance Bank

(2025-01)

• Hardware Repairs of terminal products such as sunmi, topwise, morfun, Newland, Pax, Nexgo Terminals etc
• Terminal software configuration
• Manage POS inventory and terminal deployment records
• Reactivate and retrieve terminals in the field
• Prepare operational reports and maintain accurate records
• Ensure compliance with operational procedures and service standards

Head of POS Operations, Repair, Inventory and Logistics Abuja - Dotpay Microfinance Bank - Abuja

(2024-01 - 2025-01)

• Coordinated POS operations across Northern Nigeria
• Supervised inventory management and terminal distribution
• Monitored merchant activities and transaction performance
• Tracked faulty terminals and coordinated replacements
• Supported merchant acquisition and retention initiatives
• Maintained operational records and performance reports
• Ensured efficient logistics and service delivery

POS Field Support Officer - ETOP Financial Technology

(2020-01 - 2023-01)

• Managed relationships with merchants and agents
• Conducted routine merchant visits and customer support activities
• Resolved operational issues affecting merchant transactions
• Assisted merchants with terminal usage and service optimization
• Delivered operational equipment and support materials
• Prepared reports on merchant activities and service performance
• Contributed to increased transaction volume through proactive support
• Reactivated inactive terminals from the field
• Retrieved inactive terminals where necessary

POS Field Support Officer - First City Monument Bank

(2019-01 - 2020-01)

• Provided front-line support to merchants
• Responded promptly to service requests and operational issues
• Maintained positive customer relationships
• Assisted in monitoring terminal performance and transaction activities
• Served as liaison between merchants, service providers, and the bank
• Supported business growth through quality customer service

National Youth Service Corps (NYSC) - Government Day Secondary School, Kanya Babba, Jigawa State - Kanya Babba, Jigawa State

(2018-01 - 2019-01)

Bachelor of Science Education - Biology - Federal University of Agriculture, Makurdi, Benue State (2016-01)

Senior Secondary School Certificate Examination (SSCE) - Hope Comprehensive Secondary School, Kagini, Abuja (2011-01)

First School Leaving Certificate (FSLC) - L.E.A Primary School, Ipole Ejaa, Itabono Owukpa (2004-01)