Sofiat Lawal

Results-driven graduate with strong analytical, customer service, data reporting, and administrative experience gained through professional internship and Virtual Assistant training. Skilled in Microsoft Excel, Power BI, customer relationship management, documentation, and stakeholder support. Highly organized with excellent communication skills and a passion for commercial operations, sales, and account management.

Eager to contribute to achieving business growth and customer satisfaction at PZ Cussons.

SIWES Intern (Student Industrial Work Experience Scheme) at University Library, Kwara State University, Malete (2024-08 – 2025-02)

• Catalogued and classified over 500 books and serials using the Library of Congress Classification Scheme, improving shelf accuracy and retrieval speed.
• Handled circulation operations — charging, discharging, renewals, reservations and overdue follow-up for students and staff.
• Created and maintained patron, acquisition and loan records in Microsoft Excel, keeping registers accurate and audit ready.
• Assisted 30–40 users daily with reference enquiries, OPAC searches and access to e-resources and databases.
• Processed acquisitions end to end (accessioning, labelling, barcoding, shelving) and supported shelf reading and stocktaking.
• Assisted with digitization and data capture into the management system; compiled weekly circulation summaries in Excel.

Volunteer / Student Assistant at Departmental Resource Centre, Kwara State University, Malete (2023 – 2024)

• Arranged, shelved and retrieved project reports, past question papers and departmental reference materials.

B.Sc. in Library and Information Science – Kwara State University, Malete (2022-11 – 2025-09)