Favour Abosi

Results-driven Customer Service and Administrative Professional with experience in customer support, office administration, documentation management and operational coordination. Adept at delivering service excellence, managing records and supporting business operations within fast-paced environments. Seeking opportunities in customer experience, operations, administrative and client service roles.

Sales & Customer Service Representative - General Merchandise Food Store - Umuahia, Abia State

(2023-01 - 2025-12)

• Delivered customer support services through handling inquiries, payments, complaints and transaction processing while maintaining service quality standards.
• Supported inventory control and stock replenishment processes to maintain product availability and reduce operational disruptions.
• Maintained transaction accuracy and participated in daily reconciliation activities.
• Built positive customer relationships resulting in improved customer experience and repeat patronage.
• Assisted operational activities contributing to smooth workflow and business continuity.

Administrative & Compliance Intern - National Agency for Food and Drug Administration and Control (NAFDAC) - Lagos State

(2022-01 - 2022-12)

• Provided administrative support through effective documentation management, records administration and coordination of office activities.
• Maintained confidential records and ensured accuracy, organization and integrity of administrative information.
• Supported compliance and quality documentation processes in alignment with regulatory requirements and internal procedures.
• Assisted in preparing reports, managing filing systems and improving document accessibility and workflow efficiency.
• Contributed to process coordination and operational effectiveness within a regulated environment.
• Collaborated with team members to support administrative operations and service delivery objectives.

Administrative & Education Support Associate (NYSC) - Secondary Grammar School, Ibeno - Akwa Ibom State

(2025-01 - 2026-12)

• Provided administrative and operational support to facilitate efficient day-to-day institutional activities.
• Maintained accurate records, reports and documentation in support of administrative processes.
• Assisted with internal coordination, communication and information management activities.
• Collaborated with staff and stakeholders to support educational and community initiatives.
• Demonstrated adaptability, teamwork and strong organizational skills within a dynamic service environment.
• Contributed to community engagement and development programmes through the National Youth Service Scheme.

Bachelor's Degree - Imo State University, Owerri (2022-12)

Senior Secondary School Certificate (SSCE) - Ogbodiukwu Umuopara Secondary School (2018-12)