Stephanie Ifediba

Detail-oriented and disciplined professional with 2+ years of experience processing high volumes of customer data, documentation, and communications under strict response-time targets. Proven track record of maintaining 98%+ accuracy while handling 100+ data points daily, following structured guidelines, and meeting SLA benchmarks in fast-paced remote environments. Seeking to bring strong pattern-recognition, first-pass accuracy, and guideline adherence to a Data Annotation role, supporting AI/ML model training through precise labeling, tagging, and quality review of text, image, or audio data.

Customer Support Agent - Careerbuddy - Remote (Part-time)

(2023-12 - 2025-08)

• Processed and accurately categorized 100+ customer inquiries daily across WhatsApp and email, maintaining a 10-minute response window and 98%+ resolution accuracy
• Reviewed and classified payment records into status categories (pending, failed, successful), cross-checking with the finance team to correct discrepancies — a direct parallel to labeling/tagging data against a defined taxonomy
• Followed structured support guidelines and SOPs precisely when handling over 3,000+ account and login cases
• Documented recurring issues and patterns, contributing to 15+ FAQ and help-centre article updates to improve process consistency
• Maintained first-contact resolution rate above 90% by carefully reading and correctly interpreting each inquiry before responding

Marketing & Customer Relations Representative - Brits Properties - Onsite (Full-time)

(2024-11 - 2026-03)

• Handled and accurately logged 500+ inbound inquiries monthly across phone, email, and social media, maintaining a first-response time under one hour
• Kept detailed, structured records of every customer interaction for reporting and quality follow-up, ensuring 100% traceability of cases
• Reviewed incoming queries for complexity and correctly escalated edge cases, mirroring the judgment calls required in annotation quality review
• Maintained consistent accuracy while multitasking across three communication channels simultaneously

Bachelor of Science - Forestry and Wildlife - Nnamdi Azikiwe University