Success Uwa

Results-driven and customer-focused professional with over three years of experience in customer support, sales, administration, team leadership, and education. Experienced in building strong customer relationships, resolving complaints, coordinating teams, and maintaining accurate records in fast-paced environments. Skilled in customer relationship management (CRM), Microsoft Office Suite, stakeholder engagement, problem-solving, and communication.

Passionate about delivering exceptional customer experiences and contributing to organizational success.

Class Teacher at Graceful Oaks Nursery & Primary School (2021-02 – 2023-12)

• Planned and delivered engaging lessons in line with the approved curriculum.
• Built strong relationships with parents, pupils, and school management through effective communication.
• Maintained accurate student records, reports, and classroom documentation.
• Resolved concerns promptly while ensuring a positive learning environment.
• Successfully managed multiple responsibilities and consistently met deadlines.

NYSC Teacher (ICT & Physical & Health Education) at Bako Junior High School (2020-01 – 2020-12)

• Delivered ICT and Physical & Health Education lessons.
• Supported administrative activities and maintained student records.
• Collaborated with colleagues to achieve educational and operational goals.

Marketing Associate (Team Lead) at OPAY (2019-07 – 2019-12)

• Consistently exceeded customer acquisition and sales targets through strategic marketing initiatives.
• Educated prospective customers on OPAY products and digital payment solutions.
• Responded to customer inquiries and resolved issues professionally.
• Supervised and motivated a team to achieve operational targets.
• Maintained accurate customer information and prepared daily performance reports using Microsoft Office.

Industrial Trainee at National Horticultural Research Institute (NIHORT) (2017-01 – 2017-12)

• Assisted with sales and marketing of agricultural products.
• Supported finance operations through cash reconciliation.
• Worked across multiple departments to improve operational efficiency.
• Maintained accurate records and collaborated with cross-functional teams.

Usher at MQ Event Planner (2016-06 – 2017-05)

• Delivered excellent customer service during corporate and social events.
• Assisted guests professionally and resolved concerns promptly.
• Maintained a welcoming and organized environment under pressure.

Bachelor of Science (B.Sc.) in Agricultural Economics – University of Ibadan (2019-12)

West African Senior School Certificate (WASSCE) – Saint Louis Grammar School (2010-12)