Customer Service Representative at Jeroid Limited (2025-01 – Present)
- Manage inbound and outbound calls in a professional and efficient manner.
- Take all necessary measures to timely query resolution adhering to company procedures and policies.
- Maintain accurate records of customer's interactions, recurring problems and transactions for reference and analysis.
- Represent the company's brand in a professional, friendly and customer-centric manner.
- Identify opportunities to enhance customer satisfaction, service improvements, product issues and make recommendations to management.
- Ensure that customer issues are effectively resolved by following up with customers as needed.
- Stay updated with the company's products and services to provide informed assistance to customers.
- Proactively reach out to customers to understand their concerns, needs and offer solutions.
Customer Service Representative at Parallex Bank (2022-01 – 2024-12)
- Address customer inquiries courteously using effective communication and problem-solving skills.
- Maintain knowledge of company products and services to offer helpful suggestions and recommendations.
- Utilize automated systems to log and retrieve customer information.
- Update and maintain databases with accurate customer information through timely data entry.
- Investigate and research issues to determine root causes and appropriate solutions.
- Comply with company and regulatory policies regarding information confidentiality and privacy.
- Refer unresolved customer grievances to designated departments for further assistance.
Regional Processing Officer at Eco bank Nigeria Limited (2019-09 – 2021-12)
- Processed account openings using Omni flow procedures, ensuring complete documentation.
- Reviewed customer concession applications and liaised with Fincon for approval.
- Input customer details into the system, adhering to confidentiality protocols.
- Performed data entry tasks related to account opening and processing.
- Monitored and controlled organizational processes for work items on designated queues.
- Resolved problems and improved operational efficiency.
- Performed duties in accordance with applicable standards, policies, and regulations.
Fund Mobilization Officer at Mutual Benefit Micro Finance Bank (2017-09 – 2018-10)
- Preserved revenue streams by utilizing strong communication and negotiation skills to maintain customer satisfaction and encourage savings culture.
- Promoted company brand and unique offerings through personalized customer service.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Assisted call-in customers with questions and orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
