Taiwo Obasola

Network Engineer with 5+ years of experience supporting and maintaining network infrastructure across telecom and enterprise environments, including MTN, Airtel, Spectranet, and Swift. Skilled in network monitoring, troubleshooting, incident management, and SLA-driven operations, with hands-on experience in routers, switches, LAN/WAN connectivity, and multi-site infrastructure support. Strong background in ITIL-aligned incident, problem, and change management using ServiceNow, and in performance reporting using Power BI, Excel, and SQL.

Proven record of maintaining 99.9% uptime and reducing incident response time by 30% through process improvement.

Network Engineer at Aidaana Nigeria Limited (2026-08 – Present)

• Support and maintain network infrastructure, monitoring performance and troubleshooting connectivity and service issues.
• Assist with configuration, deployment, and maintenance of network equipment to ensure reliable service delivery.
• Coordinate with internal teams to diagnose and resolve network incidents in a timely manner.

Operations Team Lead / Customer Service and Dispatch Coordinator at I-Engineering (Infrastructure Project) (2025-02 – 2026-07)

• Directed end-to-end daily network operations for MTN, Airtel, Spectranet, and Swift, managing SLAs, field dispatch, and real-time incident resolution across multi-site infrastructure.
• Built and maintained Power BI dashboards tracking network response time, SLA adherence, and uptime metrics.
• Reduced network incident response time by 30% through process improvement and better coordination.
• Supervised cross-functional teams of engineers and field coordinators.
• Led ITIL-aligned change management activities and maintained incident, problem, and change records using ServiceNow.

Call Agent - Outbound Campaign at TalentX / EngageX (Remote) (2026 – 2026-07)

• Handled outbound calls for an international telecom campaign, engaging customers directly and guiding them through processes.
• Logged call interactions and outcomes accurately in the CRM system to support reporting.
• Maintained compliance with call scripts and data protection standards while meeting daily and weekly KPIs.

Customer Service and Operations Specialist at Specific Tools and Techniques Ltd (2023-03 – 2025-01)

• Coordinated field dispatch, route optimization, and resource scheduling for network service delivery, maintaining consistent SLA compliance.
• Reduced repeat network incidents by 35% over 12 months through root-cause analysis.
• Tracked and reported weekly network KPIs including MTTR, MTBF, and uptime using Excel and Power BI.
• Used SQL to extract and analyze operational data for trend reporting and infrastructure planning.

Customer Support Specialist at Hatfield Consultants Ltd (2022-01 – 2023-01)

• Provided first-level monitoring and troubleshooting support for network and infrastructure services, achieving 98% service satisfaction.
• Maintained detailed incident logs, escalation records, and performance reports for QA and regulatory compliance.
• Coordinated field engineer scheduling for network service delivery.

Operations Manager at Global Transit Company (GTC) (2017 – 2020)

• Managed daily operations including staff scheduling and workflow coordination.
• Monitored supply chains and operational systems to maximize efficiency and reduce costs.
• Reduced operational costs by 20% through data-driven scheduling and process optimization.

Higher National Diploma (HND) in Computer Science – Yaba College of Technology (2022 – 2022)

National Diploma (ND) in Computer Science – Yaba College of Technology (2017 – 2017)

Discharge Certificate – National Youth Service Corps (NYSC) (2024-11)