Temidayo Oguntuwase

Recent graduate with hands-on experience in customer service, client relations, and telesales within the fintech industry, transitioning into data analytics. Skilled in collecting, analyzing, and interpreting data to identify trends, improve business processes, and support strategic decision-making. Proficient in Microsoft Excel, data visualization, and data analysis techniques, with a strong analytical mindset and attention to detail.

Passionate about transforming data into actionable insights that drive business growth.

Customer Service Representative (Data Entry Analyst) at LittleAnt Limited (2025-09 – Present)

• Analyzed customer feedback data to identify recurring issues and recommend service improvements.
• Compiled customer service reports to support management decision-making.
• Maintained accurate customer records and ensured data quality across communication channels.
• Monitored customer satisfaction trends and provided actionable insights for process improvements.
• Managed customer interactions through live chat, email, and social media while maintaining performance metrics.
• Verified customer information and maintained accurate CRM records.

Customer Service Representative at Fair Money (2023 – 2025)

• Collected and analyzed customer feedback to identify service improvement opportunities.
• Maintained customer records with high accuracy while ensuring data integrity.
• Prepared reports highlighting customer satisfaction trends and recurring complaints.
• Supported process improvements by identifying operational inefficiencies through customer interaction data.
• Delivered data-driven recommendations that enhanced customer retention.

Bachelor of Science in Education in Chemistry – University of Benin, Edo State (2021)

Discharge Certificate – National Youth Service Corps (NYSC) (2024)