Thelma Augustine

Experienced and result driven bank professional with over 10 years of experience in customer service and customer relationship, seeking to leverage proven expertise in financial management, client relationship building and risk assessment to contribute to Organizational growth and success.

Customer service officer - Keystone bank Nigeria limited

(2016-08)

• Opened and processed new customer accounts while maintaining accurate documentation, ensuring compliance with Know Your Customer (KYC) and bank regulatory requirements.
• Resolved customer inquiries, complaints, and account-related issues promptly, contributing to improved customer satisfaction and service delivery.
• Built and maintained strong customer relationships by providing personalized banking solutions, encouraging customer loyalty and retention.
• Promoted and cross-sold the bank's products and services based on customer needs, contributing to increased product awareness and business growth.
• Ensured all customer interactions and financial transactions complied with bank policies, operational procedures, and regulatory standards, minimizing operational risk.
• Maintained accurate customer records and prepared operational reports to support efficient branch operations and informed decision-making.
• Assisted customers with account services, transactions, and banking enquiries, delivering professional and efficient service in a fast-paced environment.

Cash and teller - Keystone bank Nigeria limited

(2014-08 - 2016-08)

• Processed daily cash transactions, including deposits, withdrawals, fund transfers, and cheque payments, ensuring accuracy and timely service delivery in a high-volume banking environment.
• Maintained strict compliance with bank policies, operational procedures, and regulatory requirements during all cash-handling and customer transaction activities.
• Applied established cash-handling and balancing procedures to minimize transaction errors and ensure accountability for daily cash operations.
• Received, verified, and disbursed cash, cheques, and other negotiable instruments while maintaining the confidentiality and security of customer financial information.
• Balanced teller cash at the end of each business day, promptly identifying and resolving discrepancies to support accurate financial reporting.
• Delivered prompt and professional customer service by responding to transaction-related enquiries and resolving routine banking issues efficiently.
• Collaborated with branch staff to ensure smooth daily operations, contributing to operational efficiency and a positive customer banking experience.

BSc - Banking and finance - Imo State University, Owerri (2018 - 2022)

Higher National Diploma - Banking and Finance - Federal Polytechnic, Owerri, Imo State (2016 - 2018)

National diploma - Banking and Finance - Nuhu Bamali polytechnic, Zaria, kaduna State (2010 - 2012)