Toheeb Bankole
Patient Coordination | Healthcare Administration | Insurance Claims
About
Medical doctor (MB;BS) with 6+ years of patient-facing healthcare experience and recent experience in health insurance claims administration. Skilled at welcoming and communicating with patients, handling phone and email inquiries, maintaining accurate and confidential electronic records, verifying benefit coverage, and coordinating with healthcare providers. Organized, detail-oriented and a quick learner, with strong interpersonal skills and Microsoft Office proficiency.
Seeking to support a dental team and deliver an exceptional patient experience as a Patient Coordinator.
Experience
Claims Management Officer - Axa Mansard
(2026-04 - 2026-09)
- Processed and reviewed over 600 health insurance claims per day in an electronic claims system, verifying benefit coverage and medical relevance with close attention to detail.
- Responded to inquiries from hospitals, providers and customers by phone and email, and resolved complaints professionally to maintain high satisfaction.
- Maintained accurate, confidential records and documentation; implemented quality control measures to keep accuracy high.
- Coordinated tasks across departments and led regular team meetings to set workflow timelines.
- Supported migration to a new core system while keeping team workflows running without interruption; prepared performance reports for senior leadership.
Medical Doctor - Ayis Hospital
(2023 - 2026-03)
- Welcomed and assessed patients, triaged symptoms, and documented medical histories and vital signs accurately.
- Maintained patient charts, diagnoses and care plans in the health records system, keeping information complete and up to date.
- Coordinated with laboratory and clinical teams, and explained care instructions and treatment to patients.
Medical Doctor - Childcare Hospital
(2022-03 - 2023)
- Followed up on patient test results and counselled patients on their conditions and treatment with clear customer care.
Medical Officer (NYSC) - Armed Forces Specialist Hospital
(2021-03 - 2022-03)
- Served as a primary clinical point of contact, managing patient flow, and updated electronic charts with diagnostic, laboratory and imaging data.
- Gave patients clear instructions on home care and follow-up after procedures.
Medical House Officer - Lagos State Health Service Commission
(2019-11 - 2020-12)
- Frontline contact for all incoming patients, communicating empathetically and gathering patient health and demographic information.
- Tracked laboratory results across departments to support timely care and continuity.
Education
Bachelor of Medicine, Bachelor of Surgery (MB;BS) - Lagos State University College of Medicine (2019)
