IT Support & Systems Specialist - R-Pro Group - Lagos, Nigeria
(2025-03 - 2026-03)
- Managed a high-volume internal helpdesk single-handedly, resolving 50+ technical support tickets per week and maintaining uninterrupted operational continuity across all departments.
- Administered the complete IT onboarding and offboarding lifecycle for 20+ active users — including account provisioning, corporate email setup, communication platform permissions, and immediate credential deactivation upon exit.
- Led the deployment and configuration of Starlink satellite internet and fibre broadband systems, achieving 99.9% network uptime for office operations.
- Built and maintained a centralised software asset tracking system; monitored licence expiry dates, scheduled patch deployments, and maintained audit-ready maintenance logs.
- Served as the primary IT liaison during weekly infrastructure checks, coordinating external vendors and ensuring all network hardware met corporate compliance standards.
- Authored a library of 25+ step-by-step IT troubleshooting guides, cutting average ticket resolution time from 40 minutes to 15 minutes — a 63% improvement in support efficiency.
- Enforced strict security protocols during employee offboarding, immediately revoking credentials and network access to prevent unauthorised entry to corporate systems.
IT Consultant & Network Technician - Self-Employed - Lagos, Nigeria
(2023-01 - 2025-02)
- Designed and delivered structured 4-month and 6-month preventive maintenance cycles for 5+ SME clients — covering laptop/desktop disassembly, thermal paste reapplication, internal dust clearing, and full hardware optimisation.
- Managed routine upkeep of corporate printers, multi-function scanners, and warehouse barcode terminals; handled roller cleaning, toner and drum replacements, and driver updates to eliminate workflow interruptions.
- Executed on-site assembly, roof mounting, and signal optimisation for Starlink satellite kits and routers, resolving local interference issues and maximising broadband throughput for remote and independent operations.
- Diagnosed and repaired faulty business laptops and desktop computers; installed small-office Local Area Networks (LAN) by crimping cables, routing ethernet lines, and configuring switching infrastructure.
- Managed a portfolio of 50+ client computers across 5+ SMEs, overseeing routine OS updates, system formatting, malware removal, and software key/asset log maintenance.
