Tunde Abdulhamid Shittu

Resourceful IT and operations support professional with over 6 years of experience helping organizations maintain reliable technology environments, high-availability infrastructure, and secure digital workplaces. Expert in digital safeguarding, server room management, and providing hands-on technical support in fast-paced environments. Committed to ensuring uptime of critical systems and upholding the highest standards of data protection.

IT Support Specialist & Media Officer at SIM-PLEMENT BUSINESS TRAINING LTD (2025-02 – Present)

Monitor and maintain server room environment, manage CCTV systems, enforce firewall monitoring, provide technical support for training sessions, execute backup procedures, and resolve IT support tickets.

• Monitor and maintain the server room environment, ensuring proper cooling, power supply (UPS), and ventilation to prevent hardware failure
• Manage the full functionality of CCTV systems and video surveillance, maintaining 99% uptime through routine hardware checks and storage management
• Enforce firewall monitoring and antivirus maintenance to protect the organization's digital ecosystem from external threats
• Provide technical setup and live support for training sessions, presentations, and digital content workflows
• Execute structured backup procedures and recovery-readiness protocols to ensure 100% data integrity
• Resolve over 95% of IT support tickets within defined response times, addressing issues with software, hardware, and connectivity

System Administrator & IT Support Analyst at KIM KOBER INC (2024-05 – 2024-12)

Implemented system security controls, administered remote servers and CMS platforms, managed backup strategies, diagnosed infrastructure issues, and enforced compliance-based security practices.

• Implemented system security controls and user access policies to protect sensitive cloud and hosting environments
• Administered remote servers and CMS platforms, ensuring high availability and optimized website performance
• Managed routine backup strategies and disaster recovery planning to minimize downtime and prevent data loss
• Diagnosed and resolved complex infrastructure and network-related technical issues for various digital platforms
• Enforced compliance-based security practices and configured secure authentication systems for all users

Technical Lead at JWS CONSULT & IT SOLUTIONS (2021-10 – 2023-12)

Directed infrastructure setup and system configuration, supervised technical support teams, managed IT orientation for new staff, maintained equipment inventory records, and provided technical guidance.

• Directed infrastructure setup and system configuration while supervising technical support teams for efficient issue resolution
• Managed the IT orientation for new staff, including account creation (email/system access) and device provisioning
• Maintained detailed records of IT equipment inventory, system documentation, and hardware life cycles
• Collaborated with external service providers for technical support and procurement of hardware and software resources
• Provided technical guidance and internal training to improve the operational efficiency of the staff

Information Technology Support Analyst at JWS CONSULT & IT SOLUTIONS (2020-09 – 2021-09)

Delivered end-to-end support for media production and business operations, provided first-line technical assistance, supported cloud-based systems, and documented support cases.

• Delivered end-to-end support for media production and business operations, including live technical setups for events
• Provided first-line technical assistance via phone, email, and chat, resolving software and hardware inquiries
• Supported cloud-based file management and digital workflow systems to maintain operational continuity
• Documented support cases and managed ticket lifecycles to ensure high service-level compliance

Customer Technical Support at JWS CONSULT & IT SOLUTIONS (2019-10 – 2020-09)

Provided multi-channel customer support across multiple platforms, resolved technical inquiries, maintained service-level compliance, and documented cases.

• Provided multi-channel customer support across phone, email, chat, and ticketing systems
• Resolved technical inquiries and maintained high service-level compliance
• Documented cases and ensured accurate ticket management
• Guided users through troubleshooting, account updates, and system usage

Online Degree in Computer Hardware and Software – University of California, Irvine

Higher National Diploma Degree in Computer Engineering Technology – Federal Polytechnic Offa