Uche Ernest

IT Support and Cybersecurity Specialist with 6+ years of experience delivering end-user support, systems administration, and cybersecurity awareness training across SME environments. CompTIA Security+ and ISC2 CC certified, with hands-on exposure to access control, endpoint protection, incident identification, and SIEM concepts. Experienced with Microsoft 365, Google Workspace, Active Directory fundamentals, and remote support tooling.

Pursuing BSc Computer Science (University of the People). Seeking remote SOC Analyst or IT Support roles with global teams.

Freelance Cybersecurity Awareness Trainer — Security Consultant at Freelance (2026-01 – Present)

• Delivered cybersecurity awareness sessions to SME clients, covering phishing identification, MFA implementation, and data protection practices.
• Assessed client security posture and recommended endpoint protection, secure browsing, and patch management protocols.
• Produced security policy documentation and user training guides tailored to non-technical staff.
• Advised on password hygiene, multi-factor authentication, and safe file handling, reducing client risk exposure.

IT Support & Operations Manager at Poise Fendy Studios (2022-01 – 2025-01)

• Provided end-to-end IT support ensuring 99%+ system availability across the organization, resolving the majority of issues on first contact.
• Managed user accounts, access permissions, and device configurations across Windows environments, enforcing least-privilege principles.
• Migrated company systems to cloud platforms (Microsoft 365 / Google Workspace), improving operational efficiency and secure remote access.
• Implemented IT policies enhancing data protection compliance and security awareness across all departments.
• Introduced preventive maintenance schedules, significantly reducing recurring hardware and software incidents.
• Trained staff on cybersecurity best practices, digital tools, and IT procedures, reducing inbound support requests.

Freelance Web Developer — Web Developer & IT Consultant at Freelance (2020-01 – 2022-01)

• Built and maintained secure WordPress websites for small business clients, advising on secure hosting, backup strategies, and access control.
• Provided ongoing IT support, troubleshooting, and system recommendations for client operations.

IT Support Technician at Tammytech Nigeria Ltd (2019-01 – 2020-01)

• Delivered technical helpdesk support to end users, diagnosing and resolving hardware, software, and network issues promptly.
• Installed, configured, and maintained desktops, peripherals, and networking equipment.
• Monitored system functionality and ensured data security through regular updates and maintenance procedures.

BSc in Computer Science – University of the People (UoPeople) (2024-01)

Diploma in Computer Science – Institute of Management & Technology (IMT), Enugu (2010-01 – 2012-01)