Uche Favour

Junior Cloud Engineer and Technical Support professional with hands-on experience building AWS cloud projects using EC2, VPC, IAM, RDS, S3, CloudWatch, SNS, SSM, Terraform, Linux, Docker, GitHub Actions, Bash, and Python. Experienced in cloud infrastructure deployment, Linux troubleshooting, monitoring, alerting, documentation, and operational support. I have built practical cloud projects including an Ubuntu Operations and Monitoring Platform and a Healthcare Appointment Booking Platform on AWS.

These projects involved infrastructure automation, server monitoring, application deployment, database connectivity, troubleshooting, runbooks, screenshots, and cost-control practices. I also bring customer support experience, clear communication, patience, and strong documentation skills. I can gather user issues, ask the right questions, check logs, explain technical problems in simple language, and escalate issues with clear notes when needed.

Junior Cloud Engineer at Independent Cloud Projects (2025-01 – Present)

Build and document practical cloud infrastructure projects focused on AWS deployment, Linux administration, monitoring, automation, troubleshooting, and operational support.

• Provisioned AWS infrastructure using Terraform, including EC2, VPC, IAM, RDS, CloudWatch, SNS, and security groups.
• Deployed and managed Linux-based applications on Ubuntu servers.
• Configured monitoring and alerting for CPU usage, memory usage, disk usage, EC2 health checks, and application availability.
• Wrote Bash scripts for server health checks, log cleanup, and routine operational tasks.
• Used Docker to containerize applications and improve deployment consistency.
• Configured GitHub Actions workflows for tests, Terraform validation, and Docker build checks.
• Reviewed logs, error messages, terminal outputs, and metrics to troubleshoot issues.
• Created architecture diagrams, deployment guides, runbooks, screenshots, and troubleshooting documentation.
• Applied cost-control practices by destroying unused AWS resources after project validation.

Customer Support / Administrative Support at Elbe Pharm (2023 – 2024)

Provided customer-facing support, handled customer inquiries, documented issues, and followed up until problems were resolved.

• Responded to customer questions and gave clear updates in a professional manner.
• Collected customer details, complaints, order information, and missing details before resolving or escalating issues.
• Maintained organized records of customer communication and actions taken.
• Coordinated with internal team members to resolve customer concerns.
• Explained solutions calmly and clearly, especially when customers were worried or dissatisfied.
• Build strong communication, patience, follow-up, and problem-solving skills useful for technical support roles.

B.Sc. in Guidance and Counselling Psychology – Lagos State University (LASU) (2027)