Udi Aghogho

Result-driven and reliable professional with strong experience in customer service, customer success management, virtual assistance, lead generation, and sales coordination. Skilled in managing customer communication, handling administrative responsibilities, and supporting business growth through organised follow-ups and relationship management. Known for delivering excellent customer experiences, maintaining professionalism in fast-paced environments, and ensuring efficient service delivery.

Combines strong communication, problem-solving, and organisational skills with the ability to work effectively both remotely and onsite.

Customer Success Manager at Digital Witch Support Community (2024-11 – Present)

• Manage customer relationships and ensure high client satisfaction through consistent support and engagement.
• Assist customers with onboarding, inquiries, and issue resolution across digital communication channels.
• Maintain accurate CRM records and customer progress reports to support service improvement.
• Coordinate follow-ups and customer retention activities to improve user experience and engagement.
• Support community growth through proactive communication and relationship management.

Customer Service Representative (Onsite) at Moel Technology Nigeria Limited (2023-03 – 2025-05)

• Handled an average of 50+ customer inquiries daily through phone, email, and face-to-face support.
• Resolved customer complaints and service-related issues, contributing to a 90% customer satisfaction rate.
• Assisted clients with onboarding, billing inquiries, and escalation of technical concerns.
• Improved customer response time by 25% through organised ticket tracking and follow-up systems.
• Maintained professionalism while managing customer interactions in a fast-paced work environment.

Virtual Assistant (Remote) at Precious Jewels Elderly Care Home (2021-01 – 2023-02)

• Managed email correspondence, appointment scheduling, and administrative coordination for management.
• Maintained digital records and prepared reports, improving administrative efficiency by 30%.
• Assisted with online research, documentation, and preparation of weekly operational summaries.
• Supported communication between clients, families, and management, ensuring timely responses and follow-ups.
• Coordinated daily virtual tasks while maintaining confidentiality and professionalism.

Lead Generation & Sales Specialist (Hybrid) at Chimendi Nigeria Limited (2019-01 – 2020-12)

• Generated and qualified over 100 sales leads monthly through online research and phone outreach.
• Supported the sales team in preparing proposals, client communication, and deal coordination.
• Maintained and updated lead databases with high accuracy and proper documentation standards.
• Conducted follow-up calls and emails that improved conversion rates by 20%.
• Assisted in identifying potential business opportunities and strengthening customer relationships.

Certification in HubSpot Sales Software – HubSpot Academy (2025 – 2025)

Certification in HubSpot CRM – HubSpot Academy (2025 – 2025)

B.Agric in Agricultural Economics – Delta State University, Abraka, Delta State (2019 – 2019)

WASSCE – West African Senior School Certificate Examination (2013 – 2013)

West African Senior School Certificate Examination – Ogharefe Senior Secondary School, Oghara, Delta State (2013 – 2013)

First School Leaving Certificate – Ogodo Primary School, Sapele, Delta State (2005 – 2005)