Udogu Victory

14+ years of progressive experience in Administration, Operations, Support, Sales and Team Management. Proven ability to coordinate daily business operations, supervise teams, maintain accurate records, and deliver excellent customer service. Skilled in problem-solving, client relationship management, communication, and administrative coordination, with a strong commitment to efficiency, productivity, and achieving organizational goals.

Manager at Fresh Home Builders Real Estate (2022 – 2026)

• Managed daily office operations and client inquiries, ensuring prompt and professional follow-up
• Led the sales team, coordinated schedules, and prepared weekly performance reports for management
• Maintained accurate client records and documentation, improving retrieval and data accuracy
• Ensured staff promptness and proper execution of assigned duties
• Handled customer complaints and negotiations, maintaining strong client retention through clear communication

Member Support Officer at Standard Life Micro Finance Bank (2020 – 2022)

• Served as first point of contact for members, attending to walk-in clients and phone inquiries daily
• Processed member loan applications, updated accounts, and maintained confidential records in line with policy
• Resolved member issues and escalated complex cases, ensuring compliance and high satisfaction
• Supported administrative tasks including filing, report preparation, and inter-departmental communication

Administrative Staff at Oregbeni Estate School (2013 – 2020)

• Responsible for financial records and payment updates
• Served as first point of contact to parents and vendors
• Handled all administrative duties, including office coordination, filing, and record management

Sales Executive at Cool Executive (2012 – 2013)

• Managed inbound customer requests and provided product information to drive sales conversions
• Maintained daily sales logs and office records, supporting the admin team with documentation
• Built client rapport through professional phone and face-to-face engagement

B.Sc. in Business Administration – University of Benin, Benin City (2019)

Senior Secondary School Certification – Urora Secondary School, Urora, Benin City, Edo State (2012)

First School Leaving Certificate – ST. Carol’s Primary School, Benin City, Edo State (2006)