Umoru Favour

Customer-focused professional with experience in cashiering and customer service in fast-paced retail environments. Skilled at identifying customer needs, resolving issues, processing transactions accurately, and building positive customer relationships. Proven ability to provide excellent service, support sales, and contribute to business growth through effective communication and problem-solving.

Cashier - Yemyem Superstore

(2024-01 - 2025-01)

• Assisted customers who needed help locating products, improving their shopping experience and increasing customer satisfaction.
• Processed cash, POS, and bank transfer payments accurately, ensuring smooth daily transactions with minimal errors.
• Resolved customer complaints professionally by listening carefully and providing timely solutions, helping maintain customer loyalty.
• Balanced the cash drawer at the end of each shift, ensuring accurate financial records and accountability.
• Supported sales by recommending suitable products and assisting customers with purchasing decisions.
• Worked efficiently during busy periods, reducing customer waiting time and improving service delivery.

Customer Service Assistant - Remote

(2020-01)

• Responded promptly to customer enquiries, providing clear and helpful information that improved customer satisfaction.
• Resolved customer concerns professionally, ensuring issues were handled quickly and effectively.
• Followed up with customers to confirm their concerns had been fully resolved, helping build long-term relationships.
• Maintained accurate records of customer interactions to support consistent and efficient service.
• Handled multiple customer requests while meeting response-time expectations and maintaining service quality.

Bachelor of Arts (B.A.) - French - University of Port Harcourt (2025-01)