Usman Yusuf

Results-driven and IT-proficient Administrative and Customer Service Professional with proven success working independently and delivering high-quality work under minimal supervision. Equipped with a strong technical background, excellent communication skills, and a detail-oriented approach to administrative support, client services, and IT system management. Skilled in Microsoft Office, Google Workspace, QuickBooks, and data entry — all essential for thriving in a work phased environment.

Fast learner, self-motivated, and highly adaptable to digital tools and remote communication platforms.

Operations Manager (Executive) - Remote - Council of International Chamber of Commerce (CICC) - Remote

(2025-12)

As an Operations Manager at the Council of International Chambers of Commerce (CICC), I oversees daily operations across departments to ensure efficiency and alignment with organizational goals. I lead internal teams, monitor performance, and drive accountability. I also support the execution of strategic programs and ensures timely delivery of initiatives.

They also prepare performance reports and contribute to long-term planning. Overall, as an Operations Manager, I ensure smooth, results-driven operations that support CICC's global mission.

Team Lead (Digital Credit Collection) - Hybrid - First Bank Nigeria Ltd. - Hybrid

(2025-03)

• Responsible for overall coordination, management, administration, and delivery of Bills for Collection process, products, and functions for the bank
• Responsible for arbitrage functions between drawee and drawer both on the local and international scene, ensuring that collection and payment procedures as per collection orders terms and conditions are strictly adhered to.
• Provides leadership in the process of enforcement of compliance with regulatory dictates, ensuring that the provisions of the dynamically changing foreign exchange manual and International Uniform Rules for Collection are complied with.
• Oversees the process of mandatory compliance with the regulatory forms (Form M and NXP) registration, Shipping Documents Delivery/Collection, Bill of Exchange Acceptance, PAAR Issuance and Delivery, Exchange Control Documents Processing and ultimately, Payment administration.

Client Service Officer - Onsite - Stanbic IBTC Bank – Dutse - Dutse

(2022-08 - 2025-02)

• Managed sensitive customer requests and processed pension/asset-related transactions with precision.
• Delivered services via phone and digital platforms, ensuring timely response and accuracy.
• Issued statements, processed client data, and handled cross-selling efforts — independently and remotely when required.
• Maintained and dispatched sensitive documents, showcasing confidentiality and discretion.

Administrative Assistant - Onsite - Nagarta Farms Ltd – Kano - Kano

(2020-10 - 2022-02)

Supported company operations remotely by managing digital filing systems and organizing tasks via email and cloud platforms.

• Handled scheduling, internal documentation, vendor communication, and inventory without direct supervision.
• Designed and delivered reports, surveys, and visuals for management using Microsoft Office and Typeform.
• Created presentation decks and handled executive correspondence virtually.

Front Desk Officer - Onsite - Doors & Handles Craft Company Ltd – FCT, Abuja. - FCT, Abuja

(2022-03 - 2022-07)

• Maintained digital records of sales, payments, and installations.
• Converted potential leads to active customers through email and phone correspondence.
• Managed marketing and administrative tasks via digital channels.
• Ensured accurate data capture and file organization with minimal supervision.

IT Instructor / School ICT Manager - Government Secondary School Hadeja – Jigawa - Jigawa

(2020-01 - 2020-10)

• Delivered IT education using digital resources and managed the school portal.
• Assisted with ICT infrastructure and data entry — work that required a high level of independent problem-solving.

IT Intern (System Administration) - Hybrid - Aminu Kano Teaching Hospital – Kano - Kano

(2018-02 - 2018-04)

• Monitored data storage and performed system maintenance.
• Assisted in database management and web server updates.
• Troubleshot minor issues and logged data under minimal oversight

M.Sc. - Information & Technology - National Open University of Nigeria (2023-06 - 2025-05)

B.Sc. - Computer Science - Kano University of Science and Technology, Wudil (2015-03 - 2019-08)

Senior Secondary Certificate - General Studies - Federal Government College, Kano (2009-04 - 2014-06)