Vera Adeniyi

Dynamic Customer Service & Sales Professional with proven experience in relationship management, lead generation, client onboarding, technical support, and customer retention. Skilled in converting prospects into paying clients, managing customer portfolios, and delivering excellent remote customer experiences.

Sales & Client Onboarding Specialist - Baaraku

(2025-12)

Drive end-to-end sales process from lead generation to conversion for job application support services targeting US-based clients.

• Achieve high lead conversion rates by nurturing prospects through calls, emails, and strategic follow-ups.
• Improve client onboarding speed by guiding clients efficiently through application forms and payment processes.
• Maintain strong client satisfaction by providing responsive, personalized support throughout the service lifecycle.
• Manage client retention and follow-ups to drive repeat engagement and referrals.
• Handle objections and negotiations effectively to convert hesitant prospects into paying clients.

Online Sales Agent & Customer Support Specialist - Beta SMS Company

(2024-04)

• Managed customer relationships through onboarding and continuous support.
• Generated and converted sales leads for bulk SMS services through online channels.
• Resolved customer issues via live chat, email, and phone.
• Provided technical support on SMS delivery and platform use.
• Assisted with billing, payments, and account setup.
• Collaborate with internal teams to ensure seamless service delivery and issue resolution.
• Maintain accurate CRM records and generate reports on leads, conversions, and client interactions.

Customer Service Agent - Guaranty Trust Bank

(2019-08 - 2020-02)

• Responded to digital banking inquiries on social platforms.
• Provided product information and processed transactions.
• Resolved complaints while ensuring regulatory compliance.
• Promoted banking products and documented customer interactions.
• Providing information on banking products
• Processing transactions accurately
• Resolving customer complaints
• Promoting new products or services
• Maintaining detailed records of customer complaints
• Ensuring compliance with regulations
• Effective communication
• Continuous learning and Team collaboration.

Ice Cream Churner / Customer Assistant - Ace Mall, Bodija Ibadan - Bodija Ibadan

(2021-10 - 2022-08)

• Assisted customers with product selection and handled feedback.
• Ensured product quality and hygiene compliance.

B.Tech - Food Science and Engineering - Ladoke Akintola University of Technology (LAUTECH)