Victor Akinwumi
Customer service/call center agent
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About
Am an easy going person, hardworking and I cherish honesty always. I like to learn new things, and I have passion for what I do because I love doing it
Experience
CALL CENTER REPRESENTATIVE
Responsibility: Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives . Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers.
Keep records of all conversations in call center database in a comprehensible way
Meet personal/team qualitative targets.Handling customer complaints and questions, through phone calls , give information about products and services, take orders and process returns.
Education
,WAEC AND BSC IN PHYSICS AND ELECTRONICS , DESKTOP PUBLISHING IN COMPUTER
