Helen Onimisi

Customer focused professional with experience in customer support, complaint resolution, sales, record keeping and team supervision, proficient in using Customer Support and CRM tools including Freshdesk and Zendesk. Strong in active listening, clear communication, problem solving, empathy and maintaining accurate records. Able to handle customer inquiries professionally, resolve concerns promptly, and deliver a positive customer experience.

Sales Associate at Sunrise Supermarket (2025-01 – 2025-08)

• Provided quality customer support and responded professionally to customer enquiries.
• Resolved customer complaints with empathy, patience, and professionalism.
• Processed customer transactions and maintained accurate records.
• Built positive customer relationships while maintaining confidentiality where necessary.
• Assisted customers with their needs and contributed to a positive service experience.

Laundry Supervisor at Chestnaz Laundry (2023-09 – 2024-12)

• Supervised daily operations and coordinated staff activities to support efficient service delivery.
• Maintained effective communication with hospital staff and responded to service concerns.
• Resolved workplace and client concerns promptly and professionally.
• Kept accurate operational records and followed organizational procedures.
• Demonstrated leadership, teamwork, organization, and strong interpersonal skills.

Teacher at National Youth Service Corps (NYSC) (2016-11 – 2017-10)

• Communicated effectively with parents, pupils, and school management.
• Maintained accurate records and monitored attendance and progress.
• Demonstrated patience, empathy, active listening, and interpersonal skills.
• Supported pupils in a safe and inclusive learning environment.

Political Science – Kogi State University, Anyigba

WAEC – St.John's College, Jos